Server Maintenance Happening This Sunday

Hi Everyone,

Membee’s primary servers will be receiving routine operating system updates this coming Sunday, November 26, 2017, between 6 AM EST (UTC -5) and 7 AM EST.

During this hour Membee will be available at a diminished capacity and at some point during the hour, Membee may be offline completely for about a minute as systems fresh with the updates.

We will be monitoring this process and we will give Membee a thorough once-over when the updates are finished.

Thanks,

Membee Customer Service Team

Help Desk is Back to Normal

Zendesk has found and resolved the issue and Membee’s Help Desk has returned to normal operation.

If you encounter any trouble accessing our Help Desk, please let us know by emailing us at support@membee.com.

Thanks for your patience!

Membee Customer Service Team

Membee’s Help Desk is Experiencing Issues

It looks like Membee’s Help Desk is currently inaccessible. Our Help Desk provider, Zendesk is on it.

We’re working with Zendesk and they are trying to determine what the issue is and as soon as they have an update, we’ll let you know.

In the meantime, you can still contact us with any questions at support@membee.com.

Thanks,

Membee Customer Service Team

Brief Maintenance Window Declared for 12:00 AM EST – 11.05.17

Hi everyone,

The storage system, where Membee stores its data will be upgrading its SAN service to be a fully solid state. This update will further improve Membee’s performance and stability.

In order to complete this update, Membee will be offline for 30 – 60 minutes at 12:00 am EST (UTC -4) on Sunday, Nov. 5, 2017.

We will be monitoring this and we will give Membee a thorough check once the upgrade is complete!

Thanks for your understanding.

Membee Customer Service Team

 

Brief Website Hosting Disruption

Hi Everyone,

Membee’s website hosting provider who delivers hosting services for Membee-developed websites encountered a brief service issue that was preventing access to the websites.

This disruption affected only certain sites where site content was stored in a site’s back end MySQL database. There were intermittent issues where the website server could not connect to the database behind your site. This has been fixed and we are monitoring all sites to ensure the fix is permanent.

All websites are now accessible again. We are in contact with them right now as they evaluate the cause.

Please note. Your ability to use Membee was unaffected by this situation.

Thanks for your patience.

Membee Customer Service Team

Brief Maintenance Window Declared for 6:00 AM EST – 09.10.17

Hi Everyone,

Our servers are due for their regular Windows updates which will require a reboot. You can anticipate 5-10 minute outage at some point between 6 AM and 7 AM EST (UTC/GMT -5) on Sunday, September 10th.

Once the servers come back to life, we’ll quickly check everything to make sure all is good. On the off chance that you encounter any issues, let us know right away at support@membee.com.

Thanks!

Membee Customer Service Team

Brief Website Hosting Disruption

Hi Everyone,

We have been notified by our provider who provides hosting services for Membee developed websites that they encountered a brief service issue that was preventing access to the websites.

All websites are now accessible again. We are in contact with them right now as they evaluate the cause.

Please note. Your ability to use Membee was unaffected by this situation.

Thanks,

Membee Customer Service Team

Precautionary Maintenance July 20, 2017

Hi Everyone,

An emergency patch is scheduled to be applied to our data storage system. There are no issues, but this patch is being applied to help prevent future problems from occurring.

The patch will be applied July 20, 2017 between 3:00 AM EDT (UTC -4) and 4:00 AM EDT. At some point during this time, Membee may be offline completely for a few minutes as systems refresh with the updates.

We will be monitoring this process and we will give Membee a thorough once over when the updates are finished.

Thanks,

Membee Customer Service Team

Update 2: Membee Service Disruption

Hi Everyone,

While Membee is currently 100% accessible, we are continuing to investigate potential issues. Out of an abundance of caution, it is possible access may be intermittent. Until we are confident that Membee has returned to its usual reliable self, we will continue to monitor and make adjustments.

Any updates will be posted here in Membee Status.

Thanks,

Membee Customer Service Team

Update: Membee Service Disruption

Hi Everyone,

Access to Membee has been restored, but may remain intermittent as we are still working with our data center to resolve the root cause and implement a permanent solution for the situation.

Any updates will be posted here in Membee Status.

Thanks for your patience!

Membee Customer Service Team