Membee’s Office Will Be Closed on Monday, August 5, 2019

Membee’s office will be closed and our team of bees will be out of the hive on Monday, August 5, 2019, for Civic Holiday! Our team will return to regular office hours on Tuesday, August 6, 2019!

The Data Center Will Continue To Be Monitored

As usual, we will continue to monitor all systems 24 X 7 X 365 to ensure that our servers remain active so that you can continue to use Membee with no issues! If any issues arise, we will provide the latest technical updates right here on membeestatus.com.

You Can Keep Sending Support Tickets

On Monday, August 5, 2019, chat will be closed for the day, but you can continue to send in your support tickets via support@membee.com or by following these steps on how to how to submit a ticket:

Click here to learn how to send in a support ticket

Support Ticket Response Times

All support tickets are responded in the order that they are submitted. Please be advised that you may experience a small delay in response time as we return on Tuesday, August 6, 2019.

Have a bee-utiful weekend!

Help Desk Is Back to Normal

Zendesk has found and resolved the issue and Membee’s Help Desk has returned to normal operation.

If you encounter any trouble accessing our Help Desk, please let us know by emailing us at support@membee.com.

Thanks for your patience!

Membee Customer Service Team

Membee’s Help Desk is Experiencing Issues

Our Help Desk Provider, Zendesk, is currently experiencing an outage that is impacting many of their services. As a result, Membee’s Help Desk is intermittently inaccessible.

We are working with Zendesk as they investigate this outage. You may be able to access our Help Desk periodically during this time. As soon as we have an update, we will let you know.

In the meantime, you can still contact us with any questions at support@membee.com.

Thank you,

Membee Customer Service Team

Happy Canada Day! Membee’s Offices Are Closed July 1, 2019

Membee’s office will be closed and our team of bees will be out of the hive on Monday, July 1, 2019, for Canada Day! Our team will return to regular office hours on Tuesday, July 2, 2019!

The Data Center Will Continue To Be Monitored

As usual, we will continue to monitor all systems 24 X 7 X 365 to ensure that our servers remain active so that you can continue to use Membee with no issues! If any issues arise, we will provide the latest technical updates on membeestatus.com about Membee.

You Can Keep Sending Support Tickets

Just because we’ll be gone from the Hive doesn’t mean you can’t send any support tickets! On Monday, July 1, 2019, chat will be closed for the day, but you can continue to send in your support tickets via support@membee.com or by following these steps on how to how to submit a ticket:

Click here to learn how to send in a support ticket

Support Ticket Response Times

All support tickets are responded in the order that they are submitted. We will continue to maintain our goal to respond within 2 business days, but please be advised that you may experience a small delay in response time as we return on Tuesday, July 2, 2019.

Happy Canada Day and have a bee-utiful weekend!

Standard Server Update – 4/14/19 – 6 AM EST (UTC -5)

Hi Everyone,

Membee’s servers will be receiving a routine update on Sunday, April 14, 2019, at 6 AM EST (UTC -5).

A reboot is required at this time and Membee may be unavailable for about a short period of time as systems refresh with the updates.

We will be monitoring this process and we will give Membee a thorough check when the updates are finished.

Thanks,

Membee Client Services Team

Disruption in Services – Resolved

Hi Everyone,

We are aware of an issue that was causing a disruption to Membee’s services in the early morning of January 22, 2018 around 5am MST. The team at our data center have resolved it.

The data center has identified that the issue they experienced was the result of a Distributed Denial of Service (DDoS) attack. They’re confident that service is back to normal, but we’ll continue to monitor the situation.

If you encounter any problems accessing Membee, please contact us immediately by emailing us at support@membee.com.

Thanks,
Membee Customer Service Team

Update: Membee Service Disruption

Hi Everyone,

Our data center has identified that the issue they experienced was the result of a malicious Distributed Denial of Service (DDoS) attack. They’re confident that service is back to normal, but we’ll continue to monitor the situation.

If you encounter any problems accessing Membee, please contact us immediately by emailing us at support@membee.com.

Thanks,
Membee Customer Service Team

Membee Service Disruption

Hi Everyone,

We are aware of an issue that is currently causing a disruption to Membee’s services and the team at our data center is working to resolve it.

Any updates will be posted here in Membee Status once more is known.

Thanks for your patience!

Membee Customer Service Team