Membee Service Issues for Some Users – Resolved

Hi Everyone,

As many of you are now aware there was intermittent disruption to Membee’s services for select users last week.

We are now confident that the problems have been completely resolved.

It was quite apparent that our intermittent speed issue was a result of having to create new connections from the Web Server to the SQl Server.

Membee’s development team has implemented a setting that sets the minimum number of distinct connections per client to be 1.  So, at the very least, there will be one cached connection to the database at all times.  The cache is cleared nightly, so the first person in daily might see a delay when logging in, but the rest of the day should be quick.

Thank you for your patience.

Membee Customer Service Team

Update III: Membee Service Issues for Some Users

Hi Everyone,

The troubleshooting team in the data center (Tenzing) has completed their analysis of our database and found no issues, everything on their end is running as it should.

As of right now it looks like the issue was being caused by a Microsoft upgrade that improved performance for some but caused issues for others. Membee’s servers look to have been an unfortunate casualty.

We have updated our systems accordingly and will be continuing to monitor performance.

Please continue to check membeestatus.com for further updates.

Thank you for your patience,

Membee Customer Service Team

Update: Membee Service Issues for Some Users

Hi Everyone,

The troubleshooting team in the data center has been actively analyzing our servers and network connectors to see what might be causing the intermittent issue that some users have reported. We have also been able to identify a possible cause of the intermittent issues and are currently working with the troubleshooting team in the data center to make some adjustments.

We will post an update in Membee Status once the changes have been made and tested.

Thanks,

Membee Customer Service Team

Membee Service Issues for Some Users

Hi Everyone,

We are aware of the issue that is currently causing a disruption to Membee’s services for select users. The issue is intermittent and the team at our data center is working to resolve it.

Any updates will be posted here in Membee Status once more is known.

Thanks for your patience!

Membee Customer Service Team

Membee Service Issues for Some Users – Resolved

Hi Everyone,

We think we have uncovered and resolved the issue. Some aggressive logging had been activated on Membee’s web servers to gather performance data. This logging ran one web server out of drive space. So, depending on when you accessed Membee and through which server, you could have encountered a slowness issue or errors doing things you do all the time.

If you encounter any other issues, let us know right away at support@membee.com.

Thanks!

Membee Customer Service Team

Membee Service Issues for Some Users

Hi Everyone,

We are aware of an issue that is currently causing a disruption to Membee’s services for select users. The issue is intermittent and the team at our data center is working to resolve it.

Any updates will be posted here in Membee Status once more is known.

Thanks for your patience!

Membee Customer Service Team

Server Maintenance Happening This Sunday

Hi Everyone,

Membee’s primary servers will be receiving routine operating system updates this coming Sunday, November 26, 2017, between 6 AM EST (UTC -5) and 7 AM EST.

During this hour Membee will be available at a diminished capacity and at some point during the hour, Membee may be offline completely for about a minute as systems fresh with the updates.

We will be monitoring this process and we will give Membee a thorough once-over when the updates are finished.

Thanks,

Membee Customer Service Team

Help Desk is Back to Normal

Zendesk has found and resolved the issue and Membee’s Help Desk has returned to normal operation.

If you encounter any trouble accessing our Help Desk, please let us know by emailing us at support@membee.com.

Thanks for your patience!

Membee Customer Service Team

Membee’s Help Desk is Experiencing Issues

It looks like Membee’s Help Desk is currently inaccessible. Our Help Desk provider, Zendesk is on it.

We’re working with Zendesk and they are trying to determine what the issue is and as soon as they have an update, we’ll let you know.

In the meantime, you can still contact us with any questions at support@membee.com.

Thanks,

Membee Customer Service Team