Issue with Dropdown Fields in Chrome Resolved

Hi Membee Users,

We are pleased to inform you that Google Chrome has officially released a new update (Version 108.0.5359.99) that has resolved the widespread dropdown field issues.

If your members report issues regarding the dropdown in Chrome, please encourage them to update their Google Chrome to the latest version to resolve the issue and proceed.

As Microsoft Edge uses the same source code as Google Chrome, a new version of Edge with the updates will likely be imminent.

If you have any questions, don’t hesitate to contact us at support@membee.com.

Thank you again for your patience.

Membee Client Services

Issue with Dropdown Fields in Chrome and Edge

Chrome and Edge recently released an update that prevents dropdown fields within iFrames from working as expected on desktop computers. This will be encountered in the following browser versions:

Chrome Version: Version 108.0.5359.95 (Official Build) (64-bit)
Edge Version: Version 108.0.1462.42 (Official build) (64-bit)

This is impacting all applications that, like us, provide content via an iFrame. Many companies have begun reporting this issue to Google and you can view a thread for reports at the following link:

https://support.google.com/chrome/thread/191480215/chrome-108-iframe-problem?hl=en

This issue does not impact Firefox, so this browser can be used for now if dropdown selections need to be made on a new member signup or event registration form. Dropdown fields also seem to be working as expected when using Chrome on mobile devices.

We will post another update once the browsers have resolved this issue.

Thank you,

Client Services Team

Membee’s Office Will Be Closed on Friday, November 11, 2022, for Remembrance Day

Membee’s office will be closed and our team of bees will be out of the hive on Friday, November 11, 2022, for Remembrance Day. Our team will return to regular office hours on Monday, November 14, 2022.

The Data Center Will Continue To Be Monitored

As usual, we will continue to monitor all systems 24 X 7 X 365 to ensure that our servers remain active so that you can continue to use Membee with no issues! If any issues arise, visit membeestatus.com for the latest technical updates about Membee.

You Can Keep Sending Support Tickets

Just because we’ll be gone from the Hive doesn’t mean you can’t send any support tickets! On Friday, November 11, 2022, Live Chat Support will be closed for the day, but you can continue to send in your support tickets by emailing support@membee.com or by following these steps on how to how to submit a ticket:

Click here to learn how to send in a support ticket

Support Ticket Response Times

Please be advised that you may experience a small delay in response time as we return on Monday, November 14, 2022.

Membee’s Latest Buzz of the Hive

See the latest buzz by visiting the posts below:

Data Center Maintenance on October 28, 2022

Hello Membee Users,

On Friday, October 28, 2022, between 11:00 PM ET to 2:00 AM ET, our data center, Pivotree, will complete hardware maintenance for Membee’s database and servers.

We expect this update to have minimal impact on Membee’s service levels. However, if you experience issues after the proposed update time above, please do not hesitate to contact us at support@membee.com

Thank you,

Client Services Team

Membee’s Office Will Be Closed on Monday, October 10, 2022, for Thanksgiving

Membee’s office will be closed and our team of bees will be out of the hive with their families on Monday, October 10, 2022, for Thanksgiving. Our team will return to regular office hours on Tuesday, October 11, 2022.

The Data Center Will Continue To Be Monitored

As usual, we will continue to monitor all systems 24 X 7 X 365 to ensure that our servers remain active so that you can continue to use Membee with no issues! If any issues arise, visit membeestatus.com for the latest technical updates about Membee.

You Can Keep Sending Support Tickets

Just because we’ll be gone from the Hive doesn’t mean you can’t send any support tickets! On Monday, October 10, 2022, Live Chat Support will be closed for the day, but you can continue to send in your support tickets by emailing support@membee.com or by following these steps on how to how to submit a ticket:

Click here to learn how to send in a support ticket

Support Ticket Response Times

Please be advised that you may experience a small delay in response time as we return on Tuesday, October 11, 2022

Membee’s Latest Buzz of the Hive

Membee’s Office Will Be Closed on Monday, September 5, 2022, for Labour Day

Membee’s office will be closed and our team of bees will be out of the hive on Monday, September 5, 2022, for Labour Day. Our team will return to regular office hours on Tuesday, September 6, 2022!

The Data Center Will Continue To Be Monitored

As usual, we will continue to monitor all systems 24 X 7 X 365 to ensure that our servers remain active so that you can continue to use Membee with no issues! If any issues arise, visit membeestatus.com for the latest technical updates about Membee.

You Can Keep Sending Support Tickets

Just because we’ll be gone from the Hive doesn’t mean you can’t send any support tickets! On Monday, September 5, 2022, Live Chat Support will be closed for the day, but you can continue to send in your support tickets by emailing support@membee.com or by following these steps on how to how to submit a ticket:

Click here to learn how to send in a support ticket

Support Ticket Response Times

Please be advised that you may experience a small delay in response time as we return on Tuesday, September 6, 2022.

Membee’s Latest Buzz of the Hive

See the latest buzz by visiting the posts below:

Scheduled Maintenance on August 21, 2022

Hello Membee Users,

On Sunday, August 21, 2022, at 7:00 AM ET, we will be completing regular maintenance for Membee’s database and servers.

We expect that this update will have minimal impact on Membee’s service levels. However, if you experience issues after the proposed update time, please do not hesitate to contact us at support@membee.com

Thank you,

Client Services Team

Membee’s Help Desk is Experiencing Intermittent Issues

Our Help Desk Provider, Zendesk, is currently experiencing a service disruption that is affecting their services. As a result, Membee’s Help Desk is currently inaccessible.

We are working with Zendesk as they investigate this outage. As soon as we have an update, we will let you know.

You can still contact us with any questions at support@membee.com.

Thank you,

Membee Client Services Team