Membee Has Returned to Normal

Hi Everyone,

As of 7:10 PM MDT, Membee’s data center reported that the entire system has returned to normal. Like most nasty technical issues, once discovered, it took all of 5 minutes to correct. Our testing is still ongoing to make sure everything is okay and remains so.

If you encounter an issue whatsoever, please let us know right away at support@membee.com.

A detailed postmortem will be undertaken to insure that issue today is not encountered again. A meeting with the data center team has already be scheduled.

Once again, we appreciate your patience and we are amazed at the many, many messages of support we received throughout this tough issue. You guys are amazing!

Thanks,

Membee Customer Service Team

Membee is Slow for Some Users – 3:15 PM MDT Update

Hi Everyone,

While not immediately visible, progress has been made. A number of potential causes have be eliminated as the source of the slow performance. Experts in networking, database management, Microsoft operating systems, and data storage have all been assembled to get to the root of the issue. The issue is intermittent in nature making it even more challenging to hunt down.

We know this is frustrating for you as well as us and we appreciate your patience as we get to the bottom of it.

We are anticipating a more tangible update within the hour.

Thanks,

Membee Customer Service Team

Membee is Slow for Some Users – 10:00 AM MDT Update

Hi Everyone,

When these issues happen, there is a methodical process to determine the cause. We are well into that process and here is what we know so far. The data center team always starts with Membee’s servers and they appear to be fine while reporting slightly lower than normal activity. This makes sense since a lot of Membee users are working away like normal.

Logic here guides us that the issue is somewhere between the Membee servers and the end users who are experiencing the slowness and subsequent errors resulting from the slow performance. In essence, an issue with the network either within the data centre or externally with the many bandwidth providers that provide Internet access to the data center.

Network engineers are now tracing backwards to identify the issue. They will certainly update us as soon as they know something and of course we’ll post immediately when there is news.

We’re throwing everything at this and thanks so much for your patience.

Membee Customer Service Team

Membee is Slow for Some Users

Hi Everyone,

We’ve had a report from a few users that Membee is working but is working slowly when you go to login, search, etc. Our guess at this point is some sort of a network issue but we are looking into the issue currently to see what’s going on and we’ll post an update shortly.

Thanks,

Membee Customer Service Team

Brief Maintenance Window Declared for 12:00 AM EST – 02.11.16

Hi Everyone,

We’re doing a really quick hardware upgrade to our database servers which will require a reboot. You can anticipate a 5 minute outage at some point between 12 AM and 1 AM EST (UTC/GMT -5) on Thursday, February 11th.

Once the servers come back to life, we’ll quickly check everything to make sure all is good. On the off chance that you encounter any issues, let us know right away at support@membee.com.

Thanks!

Membee Customer Service Team

Membee’s Data Center Maintenance

Hi Everyone,

Data Center Maintenance Window Declared for Oct. 8 at 2:00 AM ET

Here is a brief update from the ongoing investigation into last week’s service interruption. While we plan to provide as much detail as possible once the investigation is completed, at this preliminary point, the issue has been narrowed to new network hardware installed “upstream” from Membee. The hardware was brought online on October 2 and hence created the issue of making it impossible to reach Membee’s servers.

While knowing “what” happened is helpful, we are more interested in “why” it happened and the specific steps the vendors involved are taking to prevent it from happening again. Those answers are yet to come but we have been assured that they will be forthcoming once the investigation is completed.

In the course of the investigation to date, it has been discovered that preventative revisions to the upstream network hardware should be done as a precaution. As a result, a 2-hour maintenance window has been declared in the data center beginning at 2:00 AM ET (UTC -4) on October 8th. For a minute or two at some point during this window, you may experience soon slowness in Membee as the network traffic is rerouted.

These revisions are precautionary but are deemed to be prudent.

Thanks,

Membee Customer Support Team

Membee Services are Restored

Hi Everyone,

As of 7:00 pm ET, all Membee services are back up.

We will continue to monitor everything here. However, if you encounter any issues with accessing Membee, please email us immediately at support@membee.com

We will post a full post mortem here as soon as we have the details from our hosting provider as to exactly what caused this service interruption and what has been put in place to ensure that it does not happen again.

We would like to thank you for your patience as our provider worked to resolve this issue.

Membee Customer Support Team

Membee Service Disruption

Hi Everyone,

As of 6:15 ET, all Membee services are back up but we are continuing to test things here to make sure that everything is working as it should be.

We will provide another update as soon as we are confident that all our systems are back to normal.

Membee Customer Support Team