Precautionary Server Maintenance May 17, 2017

Hi Everyone,

You might have noticed in the news that a global cyber attack labelled “WannaCry” or ‘WannaCrypt’, infecting 300,000+ computers across 150 countries with ransomware. The purpose of ransomware attacks are to extort payment from individuals who click a link and in doing so, release the ransomeware onto their machine. This malicious software encrypts their data and requires a payment in order to “unlock” the machine.

While individual people and their machines are the target of such attacks, out of an abundance of caution, we are applying the Microsoft MS17-010 patch to Membee’s primary servers. The patch will be applied May 17, 2017 between 12:00 AM EDT (UTC -4) and 4:30 AM EDT. At some point during this time, Membee may be offline completely for a few minutes as systems refresh with the updates.

We will be monitoring this process and we will give Membee a thorough once over when the updates are finished.

References:

US DHS Statement
Microsoft MS17-010 Patch

Thanks,

Membee Customer Service Team

Membee Service Disruption Update

Hi Everyone,

Our data center has identified that the issue they experienced was the result of a Distributed Denial of Service (DDoS) attack. They’re confident that service is back to normal, but we’ll continue to monitor the situation.

If you encounter any problems accessing Membee, please contact us immediately by emailing us at support@membee.com.

Thanks,

Membee Customer Service Team

 

Membee Service Disruption

Hi Everyone,

Our data center has notified us that there is a network disruption. The issue is intermittent and may cause an interruption to your access to Membee. They have isolated the issue and are working to resolve it. Any updates will be posted here in Membee Status.

Thanks,

Membee Customer Service Team

Server Maintenance Happening This Sunday

Hi Everyone,

Membee’s primary servers will be receiving routine operating system updates this coming Sunday, February 19th between 5 AM EST (UTC -5) and 6 AM EST. During this hour Membee will be available at a diminished capacity and at some point during the hour, Membee may be offline completely for about a minute as systems fresh with the updates.

We will be monitoring this process and we will give Membee a thorough once over when the updates are finished.

Thanks,

Membee Customer Service Team

Help Desk is Back to Normal

We just got the “all clear” from Zendesk that they found and resolved the issue and Membee’s Help Desk has returned to normal operation.

If you encounter any trouble accessing our Help Desk, please let us know by emailing us at support@membee.com.

Thanks for your patience!

Membee Customer Service Team

Help Desk Update

Our Help Desk seems to be accessible now but we will be continuing to monitor it for any disruptions in service.

We will make another post once we are sure that Zendesk’s services have returned to normal.

Thanks,

Membee Customer Service Team

Membee’s Help Desk is Experiencing Issues

It looks like Membee’s Help Desk is currently inaccessible. Our Help Desk provider, Zendesk is on it.

We’re working with Zendesk and they are trying to determine what the issue is and as soon as they have an update, we’ll let you know.

In the meantime, you can still contact us at support@membee.com.

Thanks,

Membee Customer Service Team

Server Maintenance Happening This Sunday

Hi Everyone,

Membee’s primary servers will be receiving routine operating system updates this coming Sunday, November 6 between 3 AM EST (UTC -5) and 4 AM EST. During this hour Membee will be available at a diminished capacity and at some point during the hour, Membee may be offline completely for about a minute as systems fresh with the updates.

We will be monitoring this process and we will give Membee a thorough once over when the updates are finished.

Thanks,

Membee Customer Service Team