Help Desk is Back to Normal

We just got the “all clear” from Zendesk that they found and resolved the issue and Membee’s Help Desk has returned to normal operation.

If you encounter any trouble accessing our Help Desk, please let us know by emailing us at support@membee.com.

Thanks for your patience!

Membee Customer Service Team

Help Desk Update

Our Help Desk seems to be accessible now but we will be continuing to monitor it for any disruptions in service.

We will make another post once we are sure that Zendesk’s services have returned to normal.

Thanks,

Membee Customer Service Team

Membee’s Help Desk is Experiencing Issues

It looks like Membee’s Help Desk is currently inaccessible. Our Help Desk provider, Zendesk is on it.

We’re working with Zendesk and they are trying to determine what the issue is and as soon as they have an update, we’ll let you know.

In the meantime, you can still contact us at support@membee.com.

Thanks,

Membee Customer Service Team

Server Maintenance Happening This Sunday

Hi Everyone,

Membee’s primary servers will be receiving routine operating system updates this coming Sunday, November 6 between 3 AM EST (UTC -5) and 4 AM EST. During this hour Membee will be available at a diminished capacity and at some point during the hour, Membee may be offline completely for about a minute as systems fresh with the updates.

We will be monitoring this process and we will give Membee a thorough once over when the updates are finished.

Thanks,

Membee Customer Service Team

Membee’s Help Desk is Experiencing Issues

It looks like Membee’s Help Desk is currently inaccessible. Our Help Desk provider, Zendesk is on it.

We’re working with Zendesk and they have determined that the issue is upstream from them and is a DNS issue. As a result, the Help Desk is functioning but you just can’t get to it. They are working on this and as soon as they have an update, we’ll let you know.

In the meantime, you can still contact us at support@membee.com.

Thanks,

Membee Customer Service Team

Membee Has Returned to Normal

Hi Everyone,

As of 7:10 PM MDT, Membee’s data center reported that the entire system has returned to normal. Like most nasty technical issues, once discovered, it took all of 5 minutes to correct. Our testing is still ongoing to make sure everything is okay and remains so.

If you encounter an issue whatsoever, please let us know right away at support@membee.com.

A detailed postmortem will be undertaken to insure that issue today is not encountered again. A meeting with the data center team has already be scheduled.

Once again, we appreciate your patience and we are amazed at the many, many messages of support we received throughout this tough issue. You guys are amazing!

Thanks,

Membee Customer Service Team

Membee is Slow for Some Users – 3:15 PM MDT Update

Hi Everyone,

While not immediately visible, progress has been made. A number of potential causes have be eliminated as the source of the slow performance. Experts in networking, database management, Microsoft operating systems, and data storage have all been assembled to get to the root of the issue. The issue is intermittent in nature making it even more challenging to hunt down.

We know this is frustrating for you as well as us and we appreciate your patience as we get to the bottom of it.

We are anticipating a more tangible update within the hour.

Thanks,

Membee Customer Service Team

Membee is Slow for Some Users – 10:00 AM MDT Update

Hi Everyone,

When these issues happen, there is a methodical process to determine the cause. We are well into that process and here is what we know so far. The data center team always starts with Membee’s servers and they appear to be fine while reporting slightly lower than normal activity. This makes sense since a lot of Membee users are working away like normal.

Logic here guides us that the issue is somewhere between the Membee servers and the end users who are experiencing the slowness and subsequent errors resulting from the slow performance. In essence, an issue with the network either within the data centre or externally with the many bandwidth providers that provide Internet access to the data center.

Network engineers are now tracing backwards to identify the issue. They will certainly update us as soon as they know something and of course we’ll post immediately when there is news.

We’re throwing everything at this and thanks so much for your patience.

Membee Customer Service Team