We just got the “all clear” from Zendesk that they found and resolved the issue and Membee’s Help Desk has returned to normal operation.
If you encounter any trouble accessing our Help Desk, please let us know by emailing us at support@membee.com.
Thanks for your patience!
Membee Customer Service Team
Our Help Desk seems to be accessible now but we will be continuing to monitor it for any disruptions in service.
We will make another post once we are sure that Zendesk’s services have returned to normal.
Thanks,
Membee Customer Service Team
It looks like Membee’s Help Desk is currently inaccessible. Our Help Desk provider, Zendesk is on it.
We’re working with Zendesk and they are trying to determine what the issue is and as soon as they have an update, we’ll let you know.
In the meantime, you can still contact us at support@membee.com.
Thanks,
Membee Customer Service Team
Hi Everyone,
Membee’s primary servers will be receiving routine operating system updates this coming Sunday, November 6 between 3 AM EST (UTC -5) and 4 AM EST. During this hour Membee will be available at a diminished capacity and at some point during the hour, Membee may be offline completely for about a minute as systems fresh with the updates.
We will be monitoring this process and we will give Membee a thorough once over when the updates are finished.
Thanks,
Membee Customer Service Team