About an hour ago, ZenDesk reported that they had resolved the issue. We submitted some test questions from Membee’s Help Desk and everthing seems fine. As it turns out, it seems that tickets were being saved and the issue was with email notification of the arrival of new tickets. Any backlog of notification emails either to the Membee support team or back out to users has also been cleared.
So, it’s green lights everywhere!
So sorry for any inconvenience.
Membee’s Help Desk provider, ZenDesk has run into a bit of an intermittent hardware issue that they are currently working on. As a result, there is a chance that when you enter a question in Membee’s Help Desk, you may receive an “Oops! Something went wrong” error message when you go to save it.
If you encounter the error, just send your question to “firstname.lastname@example.org” and we’ll take it from there.
We’ll post an update once ZenDesk has something tangible to report.