Membee Service Disruption Resolved

Hi Membee Users,

On Monday, March 14, 2022, Membee experienced a brief disruption and it has been resolved.

Our SSL Certificate was about to expire and there were a number of areas where an update was needed to ensure that connections would be made to our new certificate. However, we quickly identified that there was one area that was still connecting to the old certificate, which caused an error when trying to access Membee.

We promptly remedied the issue by updating and confirming that all areas of connections are made to the new certificate.

Please do not hesitate to contact our client services team if you continue to experience errors or issues.

Membee Client Services

Membee Service Disruption Resolved

Hi Membee Users,

This issue seems to be resolved.

In working with the data center team as well external resources brought to assess and solve the situation, the root case was traced to one thing – database connections.

The symptoms that everyone was encountering were that Membee would run just fine one minute and the next thing you tried to do would not work. The underlying reason is that each of those tasks typically required a connection to your database and there was unreliability in establishing those connections. Very frustrating.

Changes were undertaken on two levels, first of all at the network level and in Membee itself. The purpose of these changes were to establish a fundamentally different methodology to establish these database connections. These changes were initially tested and then rolled out.

For the past 90 minutes, we have been monitoring both Membee’s performance as well as watching for the telltale errors that pointed earlier to this database connection issue. No issues have been discovered since the changes detailed above were put in place.

While our confidence grows in the solution that has been deployed, we continue to monitor both the hardware environment as well as Membee itself for any anomalies. Should you encounter any issue whatsoever, please contact us immediately at support@membee.com.

We know that you rely on Membee and in the course of solving this immediate issue, other tangible changes were identified that will strengthen Membee and the environment it operates within even further. Preliminary work within then data center has already begun on this front.

Thank you for all your patience and understanding during this time and we deeply apologize for the disruptions

Membee Client Services

Membee Service Disruption Update

Hi Membee Users,

We are continuing to work with our data center provider, Pivotree. Our focus right now is making sure that Membee remains stable and that all aspects of the application are online and also stable.

We will continue to provide updates here.

Thank you for all your patience during this time and we deeply apologize for the disruptions

Membee Client Services

Membee Service Disruption Update

Hi Membee Users,

Following the change with Pivotree implemented this morning, we continue to experience an issue affecting the ability to run reports in Membee.

We’re continue to work directly with Pivotree’s experts and will continue to provide updates here.

Thank you for all your patience during this time and we deeply apologize for the disruptions

Membee Client Services

Membee Service Disruption Update

Hi Membee Users,

As we noted in our last post, after working with the experts at our data center, Pivotree, several attempts at a resolution have significantly diminished the disruptions. However, we have identified an issue that affects the ability to run reports in Membee.

We are currently testing a solution and plan to implement a change with Pivotree in the early morning hours of Sunday, October 31. If all goes well, we will be bringing reports back online at that time after which we will conduct a number of tests to determine if the update has resolved the issue. Following this update we will provide information here and, of course, will continue to monitor the issue.

Thank you for all your patience during this time. Do not hesitate to let us know at support@membee.com if you have any questions.

Membee Client Services

Membee Service Disruption Update (Monitoring)

Hi Membee Users,

After working with the experts at our data center, Pivotree, several attempts at a resolution have significantly diminished the disruptions, but we remain hyper-vigilant and will continue to monitor the issue.

We continue to keep the issue open with Pivotree to identify the cause of the root issue to prevent the issue from repeating.

Thank you for all your patience during this time. Do not hesitate to let us know at support@membee.com if you experience any issues.

Membee Client Services

Membee Service Disruption Update

Hi Membee Users,

We continue to experience intermittent service disruptions after several potential updates to attempt to resolve the issue. We will continue to attempt other potential options with Pivotree.

This is a critical issue and our full focus is on resolving this.

We’ll continue to post updates here and we deeply apologize for the disruptions.

Membee Client Services