Update: Membee Service Disruption

Hi Everyone,

Our data center has identified that the issue they experienced was the result of a malicious Distributed Denial of Service (DDoS) attack. They’re confident that service is back to normal, but we’ll continue to monitor the situation.

If you encounter any problems accessing Membee, please contact us immediately by emailing us at support@membee.com.

Thanks,
Membee Customer Service Team

Membee Service Disruption

Hi Everyone,

We are aware of an issue that is currently causing a disruption to Membee’s services and the team at our data center is working to resolve it.

Any updates will be posted here in Membee Status once more is known.

Thanks for your patience!

Membee Customer Service Team

Server Maintenance – 6 AM EST (UTC -5) 03/10/2018

Hi Everyone,

Membee’s servers will be receiving a routine update tomorrow Saturday, March 10, 2018, at 6 AM EST (UTC -5).

At this time Membee will be available but may go offline for about a minute as systems refresh with the updates.

We will be monitoring this process and we will give Membee a thorough once-over when the updates are finished.

Thanks,

Membee Client Services Team

Some Membee Clients Were Unable to Access Their Copy of Membee

Hi Everyone,

Membee is currently fully operational.

We have reports that a few client organizations were not able to get to their copies of Membee for about a 10 minute period at approximately 4:10 PM EST (UTC -5). During this time,  Membee was and continues to run at 100% and we have been able to access these unaccessible copies of Membee from other locations in North America. If this issue affected you, in essence, your copy of Membee was awaiting your requests but your requests could not get to it.

Even though this appears to be “upstream” from the data center and not to be a Membee issue, we are still looking into it (we’re paranoid) and we still want you to let us know if you cannot access your copy of Membee, no matter the reason.

Please email us right away at support@membee.com.

Thanks,

Membee Client Services Team

 

March 3rd – Server Updating Between 4:00 – 7:00 AM EST (UTC -5)

In order to keep pace with Membee’s growth, the servers that store your member data are getting a major upgrade this weekend on Saturday, Mar. 03, 2018. Here is how the upgrade will unfold:

  • Starting at 4:00 AM EST (UTC -5) full backups of your member data will be processed. Your member data and all Membee services will be available during that time.
  • At around 4:30 AM EST (UTC -5), all Membee databases and services will be taken offline for partial backups (to grab any changes since the 4:00 AM backup) and restores will be processed to bring all databases up to date.  This should take about 2 hours.
  • The Membee databases will then be restored to the shiny new database servers.
  • By 7:00 AM EST (UTC -5), all Membee databases and services will be brought back up and available again to client organizations and members.

We are conservatively estimating the total downtime at 90 minutes. Some copies of Membee will come back online faster since they are earlier in the queue. No matter what all copies of Membee should be accessible by 7:00 AM EST (UTC -5).

We will be watching this like a hawk and have a series of tests set up to ensure everything is working properly.

If you have any questions feel free to contact us at support@membee.com.

Thanks,

Membee Customer Service Team

Membee Service Issues for Some Users – Resolved

Hi Everyone,

As many of you are now aware there was intermittent disruption to Membee’s services for select users last week.

We are now confident that the problems have been completely resolved.

It was quite apparent that our intermittent speed issue was a result of having to create new connections from the Web Server to the SQl Server.

Membee’s development team has implemented a setting that sets the minimum number of distinct connections per client to be 1.  So, at the very least, there will be one cached connection to the database at all times.  The cache is cleared nightly, so the first person in daily might see a delay when logging in, but the rest of the day should be quick.

Thank you for your patience.

Membee Customer Service Team

Update III: Membee Service Issues for Some Users

Hi Everyone,

The troubleshooting team in the data center (Tenzing) has completed their analysis of our database and found no issues, everything on their end is running as it should.

As of right now it looks like the issue was being caused by a Microsoft upgrade that improved performance for some but caused issues for others. Membee’s servers look to have been an unfortunate casualty.

We have updated our systems accordingly and will be continuing to monitor performance.

Please continue to check membeestatus.com for further updates.

Thank you for your patience,

Membee Customer Service Team

Update: Membee Service Issues for Some Users

Hi Everyone,

The troubleshooting team in the data center has been actively analyzing our servers and network connectors to see what might be causing the intermittent issue that some users have reported. We have also been able to identify a possible cause of the intermittent issues and are currently working with the troubleshooting team in the data center to make some adjustments.

We will post an update in Membee Status once the changes have been made and tested.

Thanks,

Membee Customer Service Team

Membee Service Issues for Some Users

Hi Everyone,

We are aware of the issue that is currently causing a disruption to Membee’s services for select users. The issue is intermittent and the team at our data center is working to resolve it.

Any updates will be posted here in Membee Status once more is known.

Thanks for your patience!

Membee Customer Service Team