The issue originated with our Data Center provider and occurred upstream from Membee’s server infrastructure. From the first moment that the issue was identified this morning, we were in contact with this provider, working towards resolution of the issue. The cause of the interruption was difficult to identify, as its origin as it was caused by an obscure Internet routing issue that required assistance from various Internet backbone providers. The issue has been fully resolved and our provider is working diligently to ensure that it does not occur again in the future.
We know that Membee is important to your organization’s overall operations and providing the highest possible level of system uptime is our absolute highest priority, at all times. Our systems and servers are constantly monitored 24 X 7 X 365. This issue was identified by this monitoring system today and we were working to resolve it within moments of initial notification.
We sincerely thank you for your patience and we apologize for the inconvenience.