Regular Server Maintenance This Weekend

Happy New Year to all Membee users! Just a quick note to let you know that Membee’s database servers will be offline for some routine hardware maintenance for about an hour starting at 12:00 AM Mountain Standard Time (UTC -7) on Saturday, January 5th. As usual, we will be putting Membee through a testing regiment after the servers come back online. 

We’ll post an update here if anything changes.

Thanks!

Membee Support Team

Server Patches Set to Happen July 14 Between 12 – 4 AM ET

Hi Everyone,

Just a quick note to let you know that while most Membee users are sleeping early Saturday morning, we’ll be doing some maintenance patches to server operating systems. While the maintenance window is declared for 4 hours from 12 AM – 4 AM ET (UTC -5) this coming Saturday, the update to each server will only take a few minutes followed by reboot.

During this time, Membee will be up and functioning normally so the only thing you may encounter is a brief delay while you’re switched to an alternate server.

As always, we’ll be keeping an eye on things as the updates are happening to make sure everything goes well. We’ll give Membee a thorough once over to make sure everything is good before taking the team out for a well-earned early Saturday breakfast. 🙂

Cheers,

Membee Support Team

Membee Help Desk Restored

Hi Everyone,

Here is what Zendesk posted 15 minutes ago:

“The mitigation measures have now rolled out. Please tweet if you are still seeing connectivity issues so we (Zendesk) can gauge effectiveness. We have put in place additional mitigation measures and expect the situation to gradually improve over the next hour. “

We have done some testing and the Help From the Hive knowledge base is fully accessible and indeed the flow of customer inquiries coming into Membee via the Help Desk appears to be back to normal.

A quick shout out to the Membee users who helped us to quickly test the Help Desk to make sure it was truly back to normal.

Once again, if you have any issue at all or find that you can’t access the Help Desk as normal, please don’t hesitate to call us at 800.729.2962.405.

We’re so sorry for any inconvenience and rest assured that we will follow up with ZenDesk to debrief and thoroughly explore how this situation could be avoided in the future.

Thanks!

The Membee Support Team

Membee’s Help Desk is Unavailable

Hi Everyone,

At the present time, Membee’s Help Desk is unavailable to Membee users. While Membee’s functionality remains at 100% available, Membee users are currently unable to access Membee’s “Help From the Hive” knowledge base, chat with our staff via online chat, or submit a support question. Membee’s Help Desk provider is ZenDesk and posted the following:

“We (Zendesk) have received confirmation from our service provider that several of their customers including us are subject to a DDoS attack.”

What this means is that the Internet provider connecting Zendesk to the Internet is under attack from Distributed Denial of Service attack which is preventing access to online services like ZenDesk. We’re sure this is being addressed as quickly as possible but in the meantime, please contact us directly at 800.729.2962.405 if you have a Membee question or issue you need our assistance with.

We’ll post an update once more news from Zendesk is available.

Thanks,

The Membee Support Team

 

 

Membee’s Help Desk Back to Normal

Hi Everyone,

About an hour ago, ZenDesk reported that they had resolved the issue. We submitted some test questions from Membee’s Help Desk and everthing seems fine. As it turns out, it seems that tickets were being saved and the issue was with email notification of the arrival of new tickets. Any backlog of notification emails either to the Membee support team or back out to users has also been cleared.

So, it’s green lights everywhere!

So sorry for any inconvenience.

Membee’s Help Desk Acting Up

Hi Everyone,

Membee’s Help Desk provider, ZenDesk has run into a bit of an intermittent hardware issue that they are currently working on. As a result, there is a chance that when you enter a question in Membee’s Help Desk, you may receive an “Oops! Something went wrong” error message when you go to save it.

If you encounter the error, just send your question to “emergency@membee.com” and we’ll take it from there.

We’ll post an update once ZenDesk has something tangible to report.

 

Security Certificate Error for Some Users When Logging In

Good Morning,

Some users who are accessing Membee using the old login method may encounter an error talking about a problem with the website’s security certificate. We’ve contacted our security certificate provider GEOTrust and a new certificate is being generated. We’ll install it as soon as we get it in the next few minutes.

Sorry for the inconvenience! We’ll update you as soon as there is tangible news.

Membee Support

Server Patches to be Applied Sunday October 1

The data center will be applying routine patches to Membee’s servers at some point between 2 AM and 8 AM Eastern Daylight Time (UTC -5) on Sunday October 1, 2011. At some point during that maintenance window, Membee will be offline for about 5 minutes or so while the servers reboot after their patches have been applied. As usual, we’ll be on top of this to make sure that everything comes back to life properly.

Sleeping in on Sunday is so overrated. 🙂