Help Desk Is Back to Normal

Zendesk has found and resolved the issue and Membee’s Help Desk has returned to normal operation.

If you encounter any trouble accessing our Help Desk, please let us know by emailing us at support@membee.com.

Thanks for your patience!

Membee Customer Service Team



Membee’s Help Desk is Experiencing Issues

Our Help Desk Provider, Zendesk, is currently experiencing an outage that is impacting many of their services. As a result, Membee’s Help Desk is currently inaccessible.

We are working with Zendesk as they investigate this outage. As soon as we have an update, we will let you know.

In the meantime, you can still contact us with any questions at support@membee.com.

Thank you,

Membee Customer Service Team



Resolved Disruption Services

Hello, Fellow Bees!

We’d like to inform you that the disruption issue has now been identified and access to Membee has now been restored!

The new encryption protocols were installed to further protect member data and they were deployed unexpectedly before the servers were updated to accommodate it. Everything is now compatible and Membee has returned to its normal status.

What a Monday! Here’s a cute GIF of a puppy to celebrate!

funny puppy GIF

Thank you to all our Membee users for being patient during this time.

Membee Customer Service Team

Membee Disruption Issue

Hi Everyone,

We are aware of an issue that is currently causing disruption to Membee’s services and the team at our data center is currently working to resolve it.

Any updates will be posted here in Membee Status once more information is known.

Thank you for your patience!

Membee Customer Service Team

Membee’s Office Will Be Closed on Monday, September 2nd, 2019 for Labour Day

Membee’s office will be closed and our team of bees will be out of the hive on Monday, September 2nd, 2019, for Labour Day – just one last BBQ before the summer ends! Our team will return to regular office hours on Tuesday, September 3rd, 2019!

The Data Center Will Continue To Be Monitored

As usual, we will continue to monitor all systems 24 X 7 X 365 to ensure that our servers remain active so that you can continue to use Membee with no issues! If any issues arise, we will provide the latest technical updates right here on membeestatus.com.

You Can Keep Sending Support Tickets

Just because we’ll be gone from the Hive doesn’t mean you can’t send any support tickets! On Monday, September 2nd, 2019, Live Chat Support will be closed for the day, but you can continue to send in your support tickets via support@membee.com or by following these steps on how to how to submit a ticket:

Click here to learn how to send in a support ticket

Support Ticket Response Times

Please be advised that you may experience a small delay in response time as we return on Tuesday, September 3rd, 2019.

Membee’s Latest Buzz of the Hive

See the latest information and buzz of the hive about Membee’s features or stories by visiting blog.membee.com!

Have a Bee-utiful Weekend!

Membee’s Office Will Be Closed on Monday, August 5, 2019

Membee’s office will be closed and our team of bees will be out of the hive on Monday, August 5, 2019, for Civic Holiday! Our team will return to regular office hours on Tuesday, August 6, 2019!

The Data Center Will Continue To Be Monitored

As usual, we will continue to monitor all systems 24 X 7 X 365 to ensure that our servers remain active so that you can continue to use Membee with no issues! If any issues arise, we will provide the latest technical updates right here on membeestatus.com.

You Can Keep Sending Support Tickets

On Monday, August 5, 2019, Live Chat Support will be closed for the day, but you can continue to send in your support tickets via support@membee.com or by following these steps on how to how to submit a ticket:

Click here to learn how to send in a support ticket

Support Ticket Response Times

All support tickets are responded in the order that they are submitted. Please be advised that you may experience a small delay in response time as we return on Tuesday, August 6, 2019.

Have a bee-utiful weekend!

Help Desk Is Back to Normal

Zendesk has found and resolved the issue and Membee’s Help Desk has returned to normal operation.

If you encounter any trouble accessing our Help Desk, please let us know by emailing us at support@membee.com.

Thanks for your patience!

Membee Customer Service Team

Membee’s Help Desk is Experiencing Issues

Our Help Desk Provider, Zendesk, is currently experiencing an outage that is impacting many of their services. As a result, Membee’s Help Desk is intermittently inaccessible.

We are working with Zendesk as they investigate this outage. You may be able to access our Help Desk periodically during this time. As soon as we have an update, we will let you know.

In the meantime, you can still contact us with any questions at support@membee.com.

Thank you,

Membee Customer Service Team

Happy Canada Day! Membee’s Offices Are Closed July 1, 2019

Membee’s office will be closed and our team of bees will be out of the hive on Monday, July 1, 2019, for Canada Day! Our team will return to regular office hours on Tuesday, July 2, 2019!

The Data Center Will Continue To Be Monitored

As usual, we will continue to monitor all systems 24 X 7 X 365 to ensure that our servers remain active so that you can continue to use Membee with no issues! If any issues arise, we will provide the latest technical updates on membeestatus.com about Membee.

You Can Keep Sending Support Tickets

Just because we’ll be gone from the Hive doesn’t mean you can’t send any support tickets! On Monday, July 1, 2019, chat will be closed for the day, but you can continue to send in your support tickets via support@membee.com or by following these steps on how to how to submit a ticket:

Click here to learn how to send in a support ticket

Support Ticket Response Times

All support tickets are responded in the order that they are submitted. We will continue to maintain our goal to respond within 2 business days, but please be advised that you may experience a small delay in response time as we return on Tuesday, July 2, 2019.

Happy Canada Day and have a bee-utiful weekend!