Data Center Maintenance on June 7, 2020

Hello Membee Users,

On Sunday, June 7, 2020, at 6:00 AM – 7:00 AM EDT, our data center partner, Pivotree, will be completing regular maintenance for their servers.

We expect that this update will have minimal impact on Membee’s service levels. However, if you experience issues after the proposed update time, please do not hesitate to contact us at support@membee.com

Thank you,

Client Services Team

Intermittent Disruption Resolved

Hi Membee Users,

Membee’s service levels have returned to normal. We have monitored Membee’s service disruption very closely and no further interruptions were detected. However, we remain vigilant about the issue.

We will continue to work with our data center to confirm the root cause of the issue and ensure that a permanent solution is in place. Any further updates for this cause of the issue will be made here.

We expect that disruptions will no longer occur. Please do not hesitate to contact our support team if you continue to experience any disruptions.

Thank you for your patience,

Membee Client Services

Intermittent Service Disruption

Hello Membee Users,

We are currently aware of an issue that is causing intermittent disruption to Membee’s services including slow loading times and time out errors. We are working closely with the team at our data center to identify the cause of this intermittent disruption and implement a permanent solution.

Thank you for your patience,

Membee Client Services

Service Disruption Resolved

Hello Membee Hive,

The disruption issue has now been resolved and Membee’s service has been fully restored. We will continue to closely monitor Membee and initiate a Root Cause Analysis.

Thank you for your patience. If you continue to experience any issues, please do not hesitate to contact our support team.

Update: Our data center has notified us that the analysis reported that an internal server change caused the IP route to change, resulting in a loss of connectivity. They have implemented a permanent solution to ensure that the IP remains static.

Stay well and healthy!

Membee Client Services

Membee Service Disruption Update

Hello Membee Users,

As the disruption issue continues to persist, our data center has identified that this is caused by a network issue. We will continue to work with our data center and their team to resolve this diligently and urgently.

Thank you for your patience during this time!

Membee Client Services

Membee Service Disruption

Hello Membee Users,

Membee is currently experiencing a disruption in services. Our team at our data center is working to identify this disruption and resolve it.

Any updates will be posted here in Membee Status once more is known.

Thanks for your patience!

Membee Client Services

Data Center Upgrade on March 28, 2020

Hello Membee Users,

On Saturday, March 28, 2020, at 6:00 AM – 7:00 AM EST, our data center partner, Pivotree, will be updating their servers to improve the reliability of their system.

We expect that this update will have minimal impact on Membee’s service levels. However, if you experience issues after the proposed update time, please do not hesitate to contact us at support@membee.com

Thank you,

Client Services Team

Intermittent Service Disruption Resolved

Hello Membee Hive,

Membee’s service levels have returned to normal. We have monitored Membee’s service disruption very closely and no further interruptions were detected after a permanent solution was implemented.

If you experience any issues or interruptions, please contact our support team immediately!

Membee Client Services

Our Concern Regarding Covid-19

Hello Membee Users,

As Covid-19 has been heavily impacting many businesses and communities globally, we would like to keep all users informed of Membee’s procedures, following the policies and recommendations of health officials while maintaining our normal level of services.

The health and safety of our employees is our highest priority. We will continue to monitor any potential risks that may affect our staff and our service levels. To ensure that the health and safety of our staff, we are taking the extra care and steps by advising our employees to:

  • Work from home for the foreseeable future to limit the potential risks, personally, professionally, and publicly
  • Take time off work if they are not feeling well from other illnesses
  • Refrain from or postpone any non-essential travels
  • Take extra care of themselves, loved ones, and families

These advisories and remote work-from-home protocols allow our team to stay dedicated to serving you and other valued Membee users at our normal service levels. We will continue to be committed to ensuring a safe and healthy workplace for all of our employees.

If you have any further questions or concerns, please do not hesitate to contact our support team!

Stay well and stay safe,

Membee Client Services