Helpdesk Login Disruption

Hi Membee Users,

The integrated login between Membee and Membee’s Helpdesk (provided by Freshdesk.com) is currently experiencing issues and is offline.

Users who are trying to log into the helpdesk to access resources are unable to open the login form. If you are already logged in, your login will be maintained and you can continue to access the helpdesk.

We have identified the issue and are in the process of implementing a fix.

We will continue to provide updates here.

Thank you for your patience,

Membee Client Services

Scheduled Website Hosting Maintenance on June 13, 2024

Hi Membee Users,

On June 13, 2024 between 3:30 AM EDT – 4:30 AM EDT, our website hosting partner, Siteground, will be completing an upgrade to the second hosting cloud server. The first server was completed on June 4, 2024.

If your website is hosted by Membee, it may experience a brief interruption for the duration of the upgrade but will be back to regular service levels after the scheduled time.

There will be no changes to how you manage your website.

If you experience any issues with your website after the scheduled maintenance, please do not hesitate to contact us at support@membee.com

Thank you,

Membee Client Services

Scheduled Website Hosting Maintenance on June 4, 2024

Hi Membee Users,

On June 4, 2024 between 3:30 AM EDT – 4:30 AM EDT, our website hosting partner, Siteground, will be completing an upgrade to one of the two hosting cloud servers. The second server will be upgraded on another date that we will inform you of ahead of time.

If your website is hosted by Membee, it may experience a brief interruption for the duration of the upgrade but will be back to regular service levels after the scheduled time.

There will be no changes to how you manage your website.

If you experience any issues with your website after the scheduled maintenance, please do not hesitate to contact us at support@membee.com

Thank you,

Membee Client Services

Authorize.Net Service Disruption

Hi Membee Users,

Authorize.Net has identified a service disruption in their hosted payment forms. This integration is used by Membee to display Authorize.Net’s payment form when paying for membership and events.

This disruption only impacts organizations that use Authorize.Net as their payment processor. Your members and purchasers will see a blank area on the payment page due to this disruption.

Authorize.Net is actively looking into this issue to resolve it as quickly as possible. More details about Authorize.Net’s findings can also be found on their Authorize.Net Status page:

https://status.authorize.net/

We will provide an update when Authorize.Net has any further information.

Thank you for your patience,

Membee Client Services

Membee’s Office Will Be Closed on March 29 For Good Friday

Membee’s office will be closed and our team of bees will be out of the hive on Friday, March 29, 2024 for Good Friday. Our team will return to regular office hours on Monday, April 1, 2024

The Data Center Will Continue To Be Monitored

As usual, we will continue to monitor all systems 24 X 7 X 365 to ensure that our servers remain active so that you can continue to use Membee with no issues! If any issues arise, visit membeestatus.com for the latest technical updates about Membee.

Visit membeestatus.com

You Can Keep Sending Support Tickets

Just because we’ll be gone from the Hive doesn’t mean you can’t send any support tickets!

On Friday, March 29, 2024, Live Chat Support will be closed for the day, but you can continue to send in your support tickets via support@membee.com or by submitting a support ticket.

How do I submit a support ticket?

Please be advised that you may experience a small delay in response time as we return on  Monday, April 1, 2024.

In case you missed it…

The Updated Interface is Here

A completely redesigned user interface that makes it so easy to see, group, and use member information in a more interactive and user-friendly methodology.

Watch over 90 minutes to preview the interface and sign up to upgrade!

Learn More

Membee’s Latest Buzz of the Hive

See the latest buzz by visiting the posts below:

Membee Service Disruption Resolved

Hi Membee Users,

We experienced an unexpected outage that affected users from accessing their copy of Membee.

After further investigation, we identified and rectified the issue.

Membee has returned to normal service levels and we will continue to monitor the issue. If you encounter any issue at all, please reporting it immediately by contact us at support@membee.com.

Thank you for your patience,

Membee Client Serivces

Membee’s Office Will Be Closed on February 19 For Family Day

Membee’s office will be closed and our team of bees will be out of the hive on Monday, February 19, 2024, for Family Day. Our team will return to regular office hours on Tuesday, February 20, 2024!

The Data Center Will Continue To Be Monitored

As usual, we will continue to monitor all systems 24 X 7 X 365 to ensure that our servers remain active so that you can continue to use Membee with no issues! If any issues arise, visit membeestatus.com for the latest technical updates about Membee.

Visit membeestatus.com

You Can Keep Sending Support Tickets

Just because we’ll be gone from the Hive doesn’t mean you can’t send any support tickets!

On Monday, February 19, 2024, Live Chat Support will be closed for the day, but you can continue to send in your support tickets via support@membee.com or by submitting a support ticket.

How do I submit a support ticket?

Please be advised that you may experience a small delay in response time as we return on  Tuesday, February 20, 2024.

In case you missed it…

The Updated Interface is Here

A completely redesigned user interface that makes it so easy to see, group, and use member information in a more interactive and user-friendly methodology.

Watch over 90 minutes to preview the interface and sign up to upgrade!

Learn More

Membee’s Latest Buzz of the Hive

See the latest buzz by visiting the posts below:

Scheduled Maintenance on January 14, 2024 at 6:00 AM EST

Hello Membee Users,

On Sunday, January 14, 2024 at 6:00 AM – 7:00 AM EST, we will be completing a maintenance update in Membee’s database and servers.

You may not be able to access Membee’s database within this one-hour maintenance window and all Membee features on your website (i.e. login, sign-up forms, events, etc) will not be available.

However, if you experience issues after the proposed update time, please do not hesitate to contact us at support@membee.com

Thank you,

Client Services Team