Update: Membee Login Services Unavailable for Some Users

Hi Everyone,

The troubleshooting team in the data center has narrowed the cause of this issue to the data center’s internal network. In essence, Membee’s services are just fine but they can’t be accessed. Narrowing to an area where the issue likely resides is welcomed news and we’ll post an update once more is known.

Thanks,

Membee Client Services Team

Membee Service Disruption Update

Hi Everyone,

Our data center has identified that the issue they experienced was the result of a Distributed Denial of Service (DDoS) attack. They’re confident that service is back to normal, but we’ll continue to monitor the situation.

If you encounter any problems accessing Membee, please contact us immediately by emailing us at support@membee.com.

Thanks,

Membee Customer Service Team

 

Membee Service Disruption

Hi Everyone,

Our data center has notified us that there is a network disruption. The issue is intermittent and may cause an interruption to your access to Membee. They have isolated the issue and are working to resolve it. Any updates will be posted here in Membee Status.

Thanks,

Membee Customer Service Team

Help Desk is Back to Normal

We just got the “all clear” from Zendesk that they found and resolved the issue and Membee’s Help Desk has returned to normal operation.

If you encounter any trouble accessing our Help Desk, please let us know by emailing us at support@membee.com.

Thanks for your patience!

Membee Customer Service Team

Brief Maintenance Window Declared for 12:00 AM EST – 02.11.16

Hi Everyone,

We’re doing a really quick hardware upgrade to our database servers which will require a reboot. You can anticipate a 5 minute outage at some point between 12 AM and 1 AM EST (UTC/GMT -5) on Thursday, February 11th.

Once the servers come back to life, we’ll quickly check everything to make sure all is good. On the off chance that you encounter any issues, let us know right away at support@membee.com.

Thanks!

Membee Customer Service Team

Membee’s Data Center Maintenance

Hi Everyone,

Data Center Maintenance Window Declared for Oct. 8 at 2:00 AM ET

Here is a brief update from the ongoing investigation into last week’s service interruption. While we plan to provide as much detail as possible once the investigation is completed, at this preliminary point, the issue has been narrowed to new network hardware installed “upstream” from Membee. The hardware was brought online on October 2 and hence created the issue of making it impossible to reach Membee’s servers.

While knowing “what” happened is helpful, we are more interested in “why” it happened and the specific steps the vendors involved are taking to prevent it from happening again. Those answers are yet to come but we have been assured that they will be forthcoming once the investigation is completed.

In the course of the investigation to date, it has been discovered that preventative revisions to the upstream network hardware should be done as a precaution. As a result, a 2-hour maintenance window has been declared in the data center beginning at 2:00 AM ET (UTC -4) on October 8th. For a minute or two at some point during this window, you may experience soon slowness in Membee as the network traffic is rerouted.

These revisions are precautionary but are deemed to be prudent.

Thanks,

Membee Customer Support Team

Membee Service Disruption

Hi Everyone,

As of 6:15 ET, all Membee services are back up but we are continuing to test things here to make sure that everything is working as it should be.

We will provide another update as soon as we are confident that all our systems are back to normal.

Membee Customer Support Team