About an hour ago, ZenDesk reported that they had resolved the issue. We submitted some test questions from Membee’s Help Desk and everthing seems fine. As it turns out, it seems that tickets were being saved and the issue was with email notification of the arrival of new tickets. Any backlog of notification emails either to the Membee support team or back out to users has also been cleared.
So, it’s green lights everywhere!
So sorry for any inconvenience.