Membee’s Help Desk – Limited Search

Hi Everyone,

If you’ve clicked the Help link in Membee this morning and tried to search for something, you’ve likely noticed that there is a limited list of search results returned. We’ve contacted our Help Desk provider, ZenDesk and they are looking into it right now.

In the interim, you can bypass the issue by:
1) In Membee, choose My Requests – this will take you into the Help Desk
2) Choose “Help From the Hive” on the Help Desk’s menu
3) Search from there

We’ll post an update once we hear back from ZenDesk.

Thanks,

Membee Customer Service Team

Severe Storm Impacting Area Around Data Center

Hi Everyone,

As you know, the Membee data center has contingency plans to run for days if necessary on backup power. In fact, the entire data center runs on backup power all the time so there is never a “switch over” if backup power is needed.

We just received an alert that the business area around the data center has experienced several power interruptions in the past hour. The Membee data center is currently running on full backup power and there has not been an interruption to services.

We are monitoring the situation and we will post an update if the situation changes.

Thanks,

Membee Customer Service Team