Membee’s Office Will Be Closed on Monday, September 7, 2020, for Labour Day

Membee’s office will be closed and our team of bees will be out of the hive on Monday, September 7, 2020, for Labour Day. Our team will return to regular office hours on Tuesday, September 8, 2020!

The Data Center Will Continue To Be Monitored

As usual, we will continue to monitor all systems 24 X 7 X 365 to ensure that our servers remain active so that you can continue to use Membee with no issues! If any issues arise, visit membeestatus.com for the latest technical updates about Membee.

You Can Keep Sending Support Tickets

Just because we’ll be gone from the Hive doesn’t mean you can’t send any support tickets! On Monday, September 7, 2020, Live Chat Support will be closed for the day, but you can continue to send in your support tickets by emailing support@membee.com or by following these steps on how to how to submit a ticket:

Click here to learn how to send in a support ticket

Support Ticket Response Times

Please be advised that you may experience a small delay in response time as we return on Tuesday, September 8, 2020.

Membee’s Latest Buzz of the Hive

See the latest information and buzz of the hive about Membee’s features or stories by visiting blog.membee.com!

The latest buzz:

Membee’s Office Will Be Closed on Monday, August 3, 2020, for Civic Day

Membee’s office will be closed and our team of bees will be out of the hive on Monday, August 3, 2020, for Civic Day. Our team will return to regular office hours on Tuesday, August 4, 2020!

The Data Center Will Continue To Be Monitored

As usual, we will continue to monitor all systems 24 X 7 X 365 to ensure that our servers remain active so that you can continue to use Membee with no issues! If any issues arise, visit membeestatus.com for the latest technical updates about Membee.

You Can Keep Sending Support Tickets

Just because we’ll be gone from the Hive doesn’t mean you can’t send any support tickets! On Monday, August 3, 2020, Live Chat Support will be closed for the day, but you can continue to send in your support tickets by emailing support@membee.com or by following these steps on how to how to submit a ticket:

Click here to learn how to send in a support ticket

Support Ticket Response Times

Please be advised that you may experience a small delay in response time as we return on Tuesday, August 4, 2020.

Membee’s Latest Buzz of the Hive

See the latest information and buzz of the hive about Membee’s features or stories by visiting blog.membee.com!

The latest buzz:

Membee’s Office Will Be Closed on Wednesday, July 1, 2020 For Canada Day

Membee’s office will be closed and our team of bees will be out of the hive on Wednesday, July 1, 2020, for Canada Day. Our team will return to regular office hours on Thursday, July 2, 2020! Stay well and healthy during this time.

The Data Center Will Continue To Be Monitored

As usual, we will continue to monitor all systems 24 X 7 X 365 to ensure that our servers remain active so that you can continue to use Membee with no issues! If any issues arise, visit membeestatus.com for the latest technical updates about Membee.

You Can Keep Sending Support Tickets

Just because we’ll be gone from the Hive doesn’t mean you can’t send any support tickets! On Wednesday, July 1, 2020, Live Chat Support will be closed for the day, but you can continue to send in your support tickets by emailing support@membee.com or by following these steps on how to how to submit a ticket:

Click here to learn how to send in a support ticket

Support Ticket Response Times

Please be advised that you may experience a small delay in response time as we return on Thursday, July 2, 2020.

Membee’s Latest Buzz of the Hive

See the latest information and buzz of the hive about Membee’s features or stories by visiting blog.membee.com!

Live Chat Closed on Wed, June 10, 2020, For Membee’s Membership Retention Webinar

We’re excited to announce that Membee’s Membership Retention Webinar on Wednesday, June 10, 2020, is COMPLETELY sold out! Thank you to all registrants for your enthusiasm and energetic responses. 

On Wed, June 10, our client services team will be focusing their attention on ensuring the Membership Retention webinar is outstanding for you and all other attendees. As a result, live chat will be closed for the day and will resume on June 11, 2020, at 10:00 AM EDT. 

You Can Keep Sending Support Tickets

Just because live chat will be closed, that doesn’t mean you can’t send any support tickets! You can continue to send in your support tickets via support@membee.com or by following these steps on how to how to submit a ticket:

Click here to learn how to send in a support ticket 

Membee’s Latest Buzz of the Hive

See the latest information and buzz of the hive about Membee’s features or stories by visiting blog.membee.com!

Login Service Disruption

Hi Membee Users,

Membee is currently experiencing an issue with the secured login services due to a hardware upgrade at our data center. The issue is only affecting some who have Member Single Sign On (MSSO) or the WordPress login plugin on their website.

We are working diligently with our data center to resolve this issue.

Thank you for understanding,

Membee Client Services

Data Center Maintenance on June 7, 2020

Hello Membee Users,

On Sunday, June 7, 2020, at 6:00 AM – 7:00 AM EDT, our data center partner, Pivotree, will be completing regular maintenance for their servers.

We expect that this update will have minimal impact on Membee’s service levels. However, if you experience issues after the proposed update time, please do not hesitate to contact us at support@membee.com

Thank you,

Client Services Team

Intermittent Disruption Resolved

Hi Membee Users,

Membee’s service levels have returned to normal. We have monitored Membee’s service disruption very closely and no further interruptions were detected. However, we remain vigilant about the issue.

We will continue to work with our data center to confirm the root cause of the issue and ensure that a permanent solution is in place. Any further updates for this cause of the issue will be made here.

We expect that disruptions will no longer occur. Please do not hesitate to contact our support team if you continue to experience any disruptions.

Thank you for your patience,

Membee Client Services

Intermittent Service Disruption

Hello Membee Users,

We are currently aware of an issue that is causing intermittent disruption to Membee’s services including slow loading times and time out errors. We are working closely with the team at our data center to identify the cause of this intermittent disruption and implement a permanent solution.

Thank you for your patience,

Membee Client Services