Author Archives: Membee Support

Membee’s Office Will Be Closed on September 2 for Labour Day

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Membee’s office will be closed and our team of bees will be out of the hive on Monday, September 2, 2024, for Labour Day. Our team will return to regular office hours on Tuesday, September 3, 2024.

The Data Center Will Continue To Be Monitored

As usual, we will continue to monitor all systems 24 X 7 X 365 to ensure that our servers remain active so that you can continue to use Membee with no issues! If any issues arise, visit membeestatus.com for the latest technical updates about Membee.

Visit membeestatus.com

You Can Keep Sending Support Tickets

Just because we’ll be gone from the Hive doesn’t mean you can’t send any support tickets!

On Monday, September 2, 2024, Live Chat Support will be closed for the day, but you can continue to send in your support tickets via support@membee.com or by submitting a support ticket.

How do I submit a support ticket?

Please be advised that you may experience a small delay in response time as we return on Tuesday, September 3, 2024.

In case you missed it…

The Updated Interface is Here

A completely redesigned user interface that makes it so easy to see, group, and use member information in a more interactive and user-friendly methodology.

Watch over 90 minutes to preview the interface and sign up to upgrade!

Learn More

Membee’s Latest Buzz of the Hive

See the latest buzz by visiting the posts below:

Membee’s Office Will Be Closed on July 1 For Canada Day

Posted on by

Membee’s office will be closed and our team of bees will be out of the hive on Monday, July 1, 2024, for Canada Day. Our team will return to regular office hours on Tuesday, July 2, 2024.

The Data Center Will Continue To Be Monitored

As usual, we will continue to monitor all systems 24 X 7 X 365 to ensure that our servers remain active so that you can continue to use Membee with no issues! If any issues arise, visit membeestatus.com for the latest technical updates about Membee.

Visit membeestatus.com

You Can Keep Sending Support Tickets

Just because we’ll be gone from the Hive doesn’t mean you can’t send any support tickets!

On Monday, July 1, 2024, Live Chat Support will be closed for the day, but you can continue to send in your support tickets via support@membee.com or by submitting a support ticket.

How do I submit a support ticket?

Please be advised that you may experience a small delay in response time as we return on Tuesday, July 2, 2024.

In case you missed it…

The Updated Interface is Here

A completely redesigned user interface that makes it so easy to see, group, and use member information in a more interactive and user-friendly methodology.

Watch over 90 minutes to preview the interface and sign up to upgrade!

Learn More

Membee’s Latest Buzz of the Hive

See the latest buzz by visiting the posts below:

Helpdesk Login Disruption Resolved

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Hi Membee Users,

We are pleased to share that we have implemented a resolution to the login integration with Membee’s help desk (provided by Freshdesk). You will be able to log into the helpdesk with your Membee login as expected.

If you continue to encounter any issues attempting to login, please do not hesitate to contact us at support@membee.com.

Thank you,

Membee Client Services

Helpdesk Login Disruption

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Hi Membee Users,

The integrated login between Membee and Membee’s Helpdesk (provided by Freshdesk.com) is currently experiencing issues and is offline.

Users who are trying to log into the helpdesk to access resources are unable to open the login form. If you are already logged in, your login will be maintained and you can continue to access the helpdesk.

We have identified the issue and are in the process of implementing a fix.

We will continue to provide updates here.

Thank you for your patience,

Membee Client Services

Scheduled Website Hosting Maintenance on June 13, 2024

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Hi Membee Users,

On June 13, 2024 between 3:30 AM EDT – 4:30 AM EDT, our website hosting partner, Siteground, will be completing an upgrade to the second hosting cloud server. The first server was completed on June 4, 2024.

If your website is hosted by Membee, it may experience a brief interruption for the duration of the upgrade but will be back to regular service levels after the scheduled time.

There will be no changes to how you manage your website.

If you experience any issues with your website after the scheduled maintenance, please do not hesitate to contact us at support@membee.com

Thank you,

Membee Client Services

Scheduled Website Hosting Maintenance on June 4, 2024

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Hi Membee Users,

On June 4, 2024 between 3:30 AM EDT – 4:30 AM EDT, our website hosting partner, Siteground, will be completing an upgrade to one of the two hosting cloud servers. The second server will be upgraded on another date that we will inform you of ahead of time.

If your website is hosted by Membee, it may experience a brief interruption for the duration of the upgrade but will be back to regular service levels after the scheduled time.

There will be no changes to how you manage your website.

If you experience any issues with your website after the scheduled maintenance, please do not hesitate to contact us at support@membee.com

Thank you,

Membee Client Services

Authorize.Net Service Disruption

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Hi Membee Users,

Authorize.Net has identified a service disruption in their hosted payment forms. This integration is used by Membee to display Authorize.Net’s payment form when paying for membership and events.

This disruption only impacts organizations that use Authorize.Net as their payment processor. Your members and purchasers will see a blank area on the payment page due to this disruption.

Authorize.Net is actively looking into this issue to resolve it as quickly as possible. More details about Authorize.Net’s findings can also be found on their Authorize.Net Status page:

https://status.authorize.net/

We will provide an update when Authorize.Net has any further information.

Thank you for your patience,

Membee Client Services