Monthly Archives: December 2009

A Bee-utiful Holiday

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To all of our customers and friends across North America and around the world…  Have a safe and happy Holiday Season!  We look forward to serving you in 2010.

Although Membee is always on duty – 24 X 7 X 365, Membee’s human caretakers take time off over the holiday season to spend time with family and friends.   We will continue to monitor all systems constantly, and Membee representatives will be available to assist with your questions during our special holiday business hours.

 

Internet Routing Issue Resolved – Full Access to Membee Restored

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The issue originated with our Data Center provider and occurred upstream from Membee’s server infrastructure.   From the first moment that the issue was identified this morning, we were in contact with this provider, working towards resolution of the issue.   The cause of the interruption was difficult to identify, as its origin as it was caused by an obscure Internet routing issue that required assistance from various Internet backbone providers.  The issue has been fully resolved and our provider is working diligently to ensure that it does not occur again in the future.
We know that Membee is important to your organization’s overall operations and providing the highest possible level of system uptime is our absolute highest priority, at all times.   Our systems and servers are constantly monitored 24 X 7 X 365.  This issue was identified by this monitoring system today and we were working to resolve it within moments of initial notification.
We sincerely thank you for your patience and we apologize for the inconvenience.

Internet Routing Issue Update

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We are in ongoing contact with our provider and they ascertained that the issue is upstream from them. This issue is their highest priority and their team is working with their 7 providers to find the point of failure which is preventing some traffic from getting to Membee’s servers. Once again, this is only affecting some geographic locations.

The Hive is Buzzing Normally – Some Help Functions Temporarily Inaccessible

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All Membee servers, services and systems are functioning normally.  

Our customer support system provider is experiencing an issue with one of their authentication systems that is causing some Help functions in Membee to be inaccessible.  We are working with this provider to resolve these issues as soon as possible.  We expect that all help functions will be fully restored the morning of December 17, 2009.   In the meantime, you can still access our customer support website by clicking the “Help” link at the top right corner of each screen in Membee.   From there, you can contact our support team for assistance with your questions.  We apologize for the inconvenience that issue has caused and we thank you for your patience.

Customer Support Website Access Restored

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We are aware of an issue that is affecting access to the standard Membee help screen.   As of 1:12 pm Mountain Time, our technical team restored partial access to help and support services and Membee’s customer service website is fully functional and accessible from the help link at the top right hand corner of the Membee interface.   We are working with our third party help desk software provider to restore full access to all help and support functions as soon as possible.  

All other Membee functionality, services and systems are functioning normally.   We apologize for any inconvenience this issue affecting our help screen caused our users. 

Help Page Error

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The Membee Help Page is currently unavailable. Users attempting to access the page are receiving an error message. This issue was first reported at about 12:35 pm Mountain Time. We have a technical team working to resolve the issue right now. We will post an update as soon as more details are available.All other Membee functionality, services and systems are functioning normally.