All Membee servers, services and systems are functioning normally.
We are in ongoing contact with our provider and they ascertained that the issue is upstream from them. This issue is their highest priority and their team is working with their 7 providers to find the point of failure which is preventing some traffic from getting to Membee’s servers. Once again, this is only affecting some geographic locations.
We have confirmed that the issue is Internet routing upstream from Membee and appears to be preventing users roughly west of the Eastern time zone from getting to the login screen. Our provider is working on the issue as we speak.
We are investigating an Internet issue upstream from Membee, possibly a DNS issue that is preventing users in certain geographic locations from getting to the login page. We are working with our providers to further identify and resolve the issue. We will post an update when we know more.
All Membee servers, services and systems are functioning normally.
Our customer support system provider is experiencing an issue with one of their authentication systems that is causing some Help functions in Membee to be inaccessible. We are working with this provider to resolve these issues as soon as possible. We expect that all help functions will be fully restored the morning of December 17, 2009. In the meantime, you can still access our customer support website by clicking the “Help” link at the top right corner of each screen in Membee. From there, you can contact our support team for assistance with your questions. We apologize for the inconvenience that issue has caused and we thank you for your patience.
We are aware of an issue that is affecting access to the standard Membee help screen. As of 1:12 pm Mountain Time, our technical team restored partial access to help and support services and Membee’s customer service website is fully functional and accessible from the help link at the top right hand corner of the Membee interface. We are working with our third party help desk software provider to restore full access to all help and support functions as soon as possible.
All other Membee functionality, services and systems are functioning normally. We apologize for any inconvenience this issue affecting our help screen caused our users.
The Membee Help Page is currently unavailable. Users attempting to access the page are receiving an error message. This issue was first reported at about 12:35 pm Mountain Time. We have a technical team working to resolve the issue right now. We will post an update as soon as more details are available.All other Membee functionality, services and systems are functioning normally.
All Membee servers, services and systems are functioning normally.