Service Disruption Resolved

Hello Membee Hive,

The disruption issue has now been resolved and Membee’s service has been fully restored. We will continue to closely monitor Membee and initiate a Root Cause Analysis.

Thank you for your patience. If you continue to experience any issues, please do not hesitate to contact our support team.

Update: Our data center has notified us that the analysis reported that an internal server change caused the IP route to change, resulting in a loss of connectivity. They have implemented a permanent solution to ensure that the IP remains static.

Stay well and healthy!

Membee Client Services

Membee Service Disruption Update

Hello Membee Users,

As the disruption issue continues to persist, our data center has identified that this is caused by a network issue. We will continue to work with our data center and their team to resolve this diligently and urgently.

Thank you for your patience during this time!

Membee Client Services

Membee Service Disruption

Hello Membee Users,

Membee is currently experiencing a disruption in services. Our team at our data center is working to identify this disruption and resolve it.

Any updates will be posted here in Membee Status once more is known.

Thanks for your patience!

Membee Client Services

Data Center Upgrade on March 28, 2020

Hello Membee Users,

On Saturday, March 28, 2020, at 6:00 AM – 7:00 AM EST, our data center partner, Pivotree, will be updating their servers to improve the reliability of their system.

We expect that this update will have minimal impact on Membee’s service levels. However, if you experience issues after the proposed update time, please do not hesitate to contact us at support@membee.com

Thank you,

Client Services Team

Intermittent Service Disruption Resolved

Hello Membee Hive,

Membee’s service levels have returned to normal. We have monitored Membee’s service disruption very closely and no further interruptions were detected after a permanent solution was implemented.

If you experience any issues or interruptions, please contact our support team immediately!

Membee Client Services

Our Concern Regarding Covid-19

Hello Membee Users,

As Covid-19 has been heavily impacting many businesses and communities globally, we would like to keep all users informed of Membee’s procedures, following the policies and recommendations of health officials while maintaining our normal level of services.

The health and safety of our employees is our highest priority. We will continue to monitor any potential risks that may affect our staff and our service levels. To ensure that the health and safety of our staff, we are taking the extra care and steps by advising our employees to:

  • Work from home for the foreseeable future to limit the potential risks, personally, professionally, and publicly
  • Take time off work if they are not feeling well from other illnesses
  • Refrain from or postpone any non-essential travels
  • Take extra care of themselves, loved ones, and families

These advisories and remote work-from-home protocols allow our team to stay dedicated to serving you and other valued Membee users at our normal service levels. We will continue to be committed to ensuring a safe and healthy workplace for all of our employees.

If you have any further questions or concerns, please do not hesitate to contact our support team!

Stay well and stay safe,

Membee Client Services

Data Center Update on March 15, 2020

Hello Bees of the Hive,

On Sunday, March 15, 2020, at 3:00 AM – 3:30 AM EST, our data center partner, Tenzing, will be performing an upgrade to the data servers, improving the reliability and communication between Membee and their system.

We expect that this update will have minimal impact on Membee’s service levels. However, if you experience issues after the proposed update time, please do not hesitate to contact us at support@membee.com

Thank you,

Client Services Team

Upcoming Changes For Websites Hosted With Membee

Hello Membee Hive,

If your website is hosted with us, you will receive a notice from us on Thursday, January 30, 2020, regarding changes that are required.

Our website hosting provider is making a significant upgrade to its core level technology! This upgrade will improve website reliability and performance.

As the physical facility will be changing for this upgrade, your IP will also be changing, which will require a minor change from you.

We will be reaching out to all clients who host their website with us on Thursday, January 30, 2020, with further information on how to complete this change.

Thank you!

Membee Client Services

Membee Service Disruption Resolved

Hello Membee Users,

Membee’s service levels have returned to normal. We have monitored Membee’s service disruption very closely and no further interruptions were detected.

UPDATE: JANUARY 24, 2020

Our data center was able to identify the root cause of the issue.

The data center has identified that the issue they experienced was the result of an IP block from their DDoS (distributed denial-of-service) appliance due to a number of exploit attempts from an IP. They have implemented a permanent resolution for this issue.

Thank you for your patience!

Membee Customer Service Team