We are going to be completing some important upgrades to Membee’s hosting environment from 1:00am Eastern Time to 3:00am Eastern Time on both Sunday, January 24, 2010 and Sunday January 31, 2010.   As a result of this upgrade, Membee’s administrative interface and Membee-hosted websites may be inaccessible for periods of time during these windows.    As always, we will work to minimize any disruption to users and website visitors.   We have chosen this time as it is the lowest traffic period on our servers by a significant margin, and thus will affect the lowest possible number of users.

Hardware upgrades and other extensions to Membee’s hosting infrastructure are necessary due to the somewhat higher level of growth that Membee has experienced over the past few months since we first launched our new web-based product.   We are working proactively to improve our scalability so that we can implement improvements before any performance issues surface in the future.

These upgrades are part of a series of on-going initiatives that we undertaking to improve the overall speed and performance of Membee.  We know that Membee plays an important role in your organization’s day-to-day operations and we are committed to ensuring that it is always accessible at a high level of performance. 

Please accept our apologies for the inconvenience this maintenance window causes your users, should they wish to access Membee during this maintenance window period.  If you have any questions about these upgrades please contact us at support@membee.com or 800-729-2962 Ext. 405.

Membee has returned to full operational status with the login service now rolled back to to its previous version. We will now investigate the exact cause for this temporary outage to insure that it does not occur again. We know that you count on Membee and reliability is our top priority. We sincerely apologize for this inconvenience.

A enhancement to the login service was tested and posted this weekend and now appears to prevent some users from logging in. The revision is currently being rolled back as quickly as possible. Thank you for your patience.

All Membee servers, services and systems are functioning normally.

A new build of Membee has been tested and posted to the production servers. Highlights include:

• Event deletion change to prevent accidental deletion of an active event
• Primary Address added to Address Type filter in Organization Contact Detail Report
• Financial reports get stronger “filter by Rep” capability

For complete details, please review this build’s release notes

All Membee servers, services and systems are functioning normally.

We are in ongoing contact with our provider and they ascertained that the issue is upstream from them. This issue is their highest priority and their team is working with their 7 providers to find the point of failure which is preventing some traffic from getting to Membee’s servers. Once again, this is only affecting some geographic locations.

We have confirmed that the issue is Internet routing upstream from Membee and appears to be preventing users roughly west of the Eastern time zone from getting to the login screen. Our provider is working on the issue as we speak.