Help Desk Is Back to Normal

Zendesk has found and resolved the issue and Membee’s Help Desk has returned to normal operation.

If you encounter any trouble accessing our Help Desk, please let us know by emailing us at support@membee.com.

Thanks for your patience!

Membee Customer Service Team

Membee’s Help Desk is Experiencing Issues

Our Help Desk Provider, Zendesk, is currently experiencing an outage that is impacting many of their services. As a result, Membee’s Help Desk is intermittently inaccessible.

We are working with Zendesk as they investigate this outage. You may be able to access our Help Desk periodically during this time. As soon as we have an update, we will let you know.

In the meantime, you can still contact us with any questions at support@membee.com.

Thank you,

Membee Customer Service Team

Happy Canada Day! Membee’s Offices Are Closed July 1, 2019

Membee’s office will be closed and our team of bees will be out of the hive on Monday, July 1, 2019, for Canada Day! Our team will return to regular office hours on Tuesday, July 2, 2019!

The Data Center Will Continue To Be Monitored

As usual, we will continue to monitor all systems 24 X 7 X 365 to ensure that our servers remain active so that you can continue to use Membee with no issues! If any issues arise, we will provide the latest technical updates on membeestatus.com about Membee.

You Can Keep Sending Support Tickets

Just because we’ll be gone from the Hive doesn’t mean you can’t send any support tickets! On Monday, July 1, 2019, chat will be closed for the day, but you can continue to send in your support tickets via support@membee.com or by following these steps on how to how to submit a ticket:

Click here to learn how to send in a support ticket

Support Ticket Response Times

All support tickets are responded in the order that they are submitted. We will continue to maintain our goal to respond within 2 business days, but please be advised that you may experience a small delay in response time as we return on Tuesday, July 2, 2019.

Happy Canada Day and have a bee-utiful weekend!

Standard Server Update – 4/14/19 – 6 AM EST (UTC -5)

Hi Everyone,

Membee’s servers will be receiving a routine update on Sunday, April 14, 2019, at 6 AM EST (UTC -5).

A reboot is required at this time and Membee may be unavailable for about a short period of time as systems refresh with the updates.

We will be monitoring this process and we will give Membee a thorough check when the updates are finished.

Thanks,

Membee Client Services Team

Server Maintenance – 6 AM EST (UTC -5) 08/12/2018

Hi Everyone,

Membee’s servers will be receiving a routine update on Sunday, August 12, 2018, at 6 AM EST (UTC -5).

At this time Membee will be available but may go offline for about a minute as systems refresh with the updates.

We will be monitoring this process and we will give Membee a thorough once-over when the updates are finished.

Thanks,

Membee Client Services Team

Update: Brief Website Hosting Disruption

Hi Everyone,

We have been notified by our provider who provides hosting services for Membee developed websites that they encountered a brief service issue that was preventing access to the websites.

All websites are now accessible again. We will stay in contact with them as they evaluate the cause.

Please note. Your ability to use Membee was unaffected by this situation.

Thanks,

Membee Customer Service Team

Brief Website Hosting Disruption

Hi Everyone,

We have been notified by our provider who provides hosting services for Membee developed websites that they are encountering a brief service issue that is preventing access to the websites.

We are in contact with them right now as they evaluate the cause and reestablish access to these specific websites.

Please note. Your ability to use Membee is unaffected by this situation.

Thanks,

Membee Customer Service Team

Help Desk is Back to Normal

Zendesk has found and resolved the issue and Membee’s Help Desk has returned to normal operation.

If you encounter any trouble accessing our Help Desk, please let us know by emailing us at support@membee.com.

Thanks for your patience!

Membee Customer Service Team

Membee’s Help Desk is Experiencing Issues

It looks like Membee’s Help Desk is currently inaccessible. Our Help Desk provider, Zendesk is on it.

We’re working with Zendesk and they are trying to determine what the issue is and as soon as they have an update, we’ll let you know.

In the meantime, you can still contact us with any questions at support@membee.com.

Thanks,

Membee Customer Service Team