Hi Membee Users,
A fix has been put in place by our live chat provider to resolve this issue!
We will continue to monitor and if you encounter any issue at all opening a live chat, please report it immediately by contact us at support@membee.com.
Thank you,
Membee Client Services
Hi Membee Users,
Our live chat provider is working on deploying a fix, to get the chat functionality back up and running as soon as possible.
In the meantime, chats may get opened successfully, but messages may be delayed or undelivered.
If you’re unable to open a live chat, questions can be submitted by emailing support@membee.com or through the form at the following link:
We will continue to provide updates here.
Thank you,
Membee Client Services
Hi Membee Users,
Our live chat platform is currently down and we’re in contact with the provider so that they can get this resolved as soon as possible.
In the meantime, questions can be submitted by emailing support@membee.com or through the form at the following link:
We will continue to provide updates here.
Thank you,
Membee Client Services
Hi Membee Users,
We are pleased to share that we have implemented a resolution to the login integration with Membee’s help desk (provided by Freshdesk). You will be able to log into the helpdesk with your Membee login as expected.
If you continue to encounter any issues attempting to login, please do not hesitate to contact us at support@membee.com.
Thank you,
Membee Client Services
Hi Membee Users,
We continue to experience issues between Membee and Membee’s Helpdesk (provided by Freshdesk.com).
We are proactively working with Freshdesk and have engaged a higher-level support to assist with resolving this issue.
Thank you for your continued patience.
Membee Client Services
Hi Membee Users,
The integrated login between Membee and Membee’s Helpdesk (provided by Freshdesk.com) continues to remain offline.
We have engaged Freshdesk’s support and are working with them to get this resolved as quickly as possible.
We will continue to provide updates here.
Thank you for your patience,
Membee Client Services
Hi Membee Users,
The integrated login between Membee and Membee’s Helpdesk (provided by Freshdesk.com) is currently experiencing issues and is offline.
Users who are trying to log into the helpdesk to access resources are unable to open the login form. If you are already logged in, your login will be maintained and you can continue to access the helpdesk.
We have identified the issue and are in the process of implementing a fix.
We will continue to provide updates here.
Thank you for your patience,
Membee Client Services
We’re excited to announce that Membee’s Membership Retention Webinar on Wednesday, June 10, 2020, is COMPLETELY sold out! Thank you to all registrants for your enthusiasm and energetic responses.
On Wed, June 10, our client services team will be focusing their attention on ensuring the Membership Retention webinar is outstanding for you and all other attendees. As a result, live chat will be closed for the day and will resume on June 11, 2020, at 10:00 AM EDT.
Just because live chat will be closed, that doesn’t mean you can’t send any support tickets! You can continue to send in your support tickets via support@membee.com or by following these steps on how to how to submit a ticket:
Click here to learn how to send in a support ticket
See the latest information and buzz of the hive about Membee’s features or stories by visiting blog.membee.com!
Hello Membee Hive,
If your website is hosted with us, you will receive a notice from us on Thursday, January 30, 2020, regarding changes that are required.
Our website hosting provider is making a significant upgrade to its core level technology! This upgrade will improve website reliability and performance.
As the physical facility will be changing for this upgrade, your IP will also be changing, which will require a minor change from you.
We will be reaching out to all clients who host their website with us on Thursday, January 30, 2020, with further information on how to complete this change.
Thank you!
Membee Client Services
Zendesk has found and resolved the issue and Membee’s Help Desk has returned to normal operation.
If you encounter any trouble accessing our Help Desk, please let us know by emailing us at support@membee.com.
Thanks for your patience!
Membee Customer Service Team