We just got the “all clear” from Zendesk that they found and resolved the issue and Membee’s Help Desk has returned to normal operation.

https://twitter.com/ZendeskOps/status/458284678395338753

Thanks for your patience!

Membee Customer Service Team

Membee’s Help Desk appears to be intermittent. Our Help Desk provider, Zendesk is on it and you can follow their progress at:

https://twitter.com/ZendeskOps/status/458275110915280896

In the meantime, you can still contact us at support@membee.com.

We’ll post here once the Zendesk has tangible news.

Thanks!

Membee Customer Service Team

Good Morning Everyone,

This morning at 8:14 EDT, Membee’s data center experienced an attempted Denial of Service (DOS) attack, where an attempt is made to render a site(s) inoperable by saturating a target IP address with communication requests. Thankfully the automated mitigation processes and firewalls did their job but for a few minutes, you may have found Membee extremely slow as your legitimate traffic had to fight its way through all the illegitimate traffic.

Everything returned to normal a few minutes later and as is the normal practice in these situations, how the systems responded to the attack will be analyzed to insure optimal performance.

As always, we wanted to keep you in the “loop”.

Thanks,

Membee Customer Service Team

Hi Everyone,

If you’ve clicked the Help link in Membee this morning and tried to search for something, you’ve likely noticed that there is a limited list of search results returned. We’ve contacted our Help Desk provider, ZenDesk and they are looking into it right now.

In the interim, you can bypass the issue by:
1) In Membee, choose My Requests – this will take you into the Help Desk
2) Choose “Help From the Hive” on the Help Desk’s menu
3) Search from there

We’ll post an update once we hear back from ZenDesk.

Thanks,

Membee Customer Service Team

Hi Everyone,

As you know, the Membee data center has contingency plans to run for days if necessary on backup power. In fact, the entire data center runs on backup power all the time so there is never a “switch over” if backup power is needed.

We just received an alert that the business area around the data center has experienced several power interruptions in the past hour. The Membee data center is currently running on full backup power and there has not been an interruption to services.

We are monitoring the situation and we will post an update if the situation changes.

Thanks,

Membee Customer Service Team

Hi Everyone,

We just had a look around the hive and everything in Membee is functioning normally!

Have a great membership day!

Membee Customer Service Team