Hi Everyone,
As of 6:15 ET, all Membee services are back up but we are continuing to test things here to make sure that everything is working as it should be.
We will provide another update as soon as we are confident that all our systems are back to normal.
Membee Customer Support Team
Hi Everyone,
We received a recent update. The issue has been narrowed to a specific network vendor. They are currently working on resolving the issue. Often one of the biggest challenges is identifying where the issue is and we will provide more updates as soon as they become available.
Thank you for your continued patience.
Membee Customer Support Team
Hi everyone,
Our data center has confirmed that it is a network service disruption and are working with the major internet providers to determine the origin and to resolve it. We will keep you updated.
Thanks for your patience.
Membee Customer Service Team
Hi everyone,
The issue has been identified as upstream from the Internet, and likely a denial of service attack that is happening before you reach Membee. Our data center is well aware and is actively working on the issue to identify the source of the attack, and resume services as soon as possible. They have promised us an update within the next 30 minutes and we will pass that update along.
Membee Customer Service Team
Hi Everyone,
This morning at 11:30 AM EST, Membee’s hosting provider is currently experiencing a service interruption. This effects all current services within Membee. Support teams are engaged to restore services as quickly as possible.
We will post an update once we have more information available.
Thank you for your patience,
Membee Customer Service Team
Hi everyone,
The services are back up and running. We will continue to monitor everything here at Membee.
If you encounter any issues with accessing Membee, please email us at support@membee.com
Once there is more information available, we will post an update here
We apologize for any inconvenience this may cause you and we thank you for your patience.
Membee Customer Service Team
Hi Everyone,
Today at 2:30pm MST, Membee’s hosting provider is experiencing a service interruption that is affecting all current services within Membee. We are working as with the provider’s support team to restore services as quickly as possible.
We will post an update once we have more information available.
Thank you for your patience,
Membee Customer Service Team
The report service is up and running. This morning, there was an issue that caused a long line up, your report was queued and waiting for it’s turn to be run, but it was taking far more time then it normally would. The service up and running is clearing out the backlog in the queue at the moment. We appreciate your patience with the reports and they will complete if they are sitting in the queue, it just needs a bit of time to clear.
If you ran into an error running a report, our monitoring service has notified us and we’re on it. We are investigating the errors and please check here for updates before re-running the report.
We sincerely thank you for your patience and we apologize for the inconvenience.
Membee Customer Service Team
We are continuing to investigate the issue of the report service running slower than normal. Reports appear to be running again and are catching up with the processing. We will continue to monitor the situation and will post an update when more information is available.
Thank you for your patience.
Membee’s monitoring services has reported that there is a slow down in the running of reports. We are working with our hosting provider in regards to the issue.
We will post an update once we have more information available.
Thank you for your patience,
Membee Customer Service Team