Hi Everyone,

While not immediately visible, progress has been made. A number of potential causes have be eliminated as the source of the slow performance. Experts in networking, database management, Microsoft operating systems, and data storage have all been assembled to get to the root of the issue. The issue is intermittent in nature making it even more challenging to hunt down.

We know this is frustrating for you as well as us and we appreciate your patience as we get to the bottom of it.

We are anticipating a more tangible update within the hour.

Thanks,

Membee Customer Service Team

Hi Everyone,

When these issues happen, there is a methodical process to determine the cause. We are well into that process and here is what we know so far. The data center team always starts with Membee’s servers and they appear to be fine while reporting slightly lower than normal activity. This makes sense since a lot of Membee users are working away like normal.

Logic here guides us that the issue is somewhere between the Membee servers and the end users who are experiencing the slowness and subsequent errors resulting from the slow performance. In essence, an issue with the network either within the data centre or externally with the many bandwidth providers that provide Internet access to the data center.

Network engineers are now tracing backwards to identify the issue. They will certainly update us as soon as they know something and of course we’ll post immediately when there is news.

We’re throwing everything at this and thanks so much for your patience.

Membee Customer Service Team

Hi Everyone,

We’ve had a report from a few users that Membee is working but is working slowly when you go to login, search, etc. Our guess at this point is some sort of a network issue but we are looking into the issue currently to see what’s going on and we’ll post an update shortly.

Thanks,

Membee Customer Service Team

Hi Everyone,

As of 7:00 pm ET, all Membee services are back up.

We will continue to monitor everything here. However, if you encounter any issues with accessing Membee, please email us immediately at support@membee.com

We will post a full post mortem here as soon as we have the details from our hosting provider as to exactly what caused this service interruption and what has been put in place to ensure that it does not happen again.

We would like to thank you for your patience as our provider worked to resolve this issue.

Membee Customer Support Team

Hi Everyone,

We received a recent update. The issue has been narrowed to a specific network vendor. They are currently working on resolving the issue. Often one of the biggest challenges is identifying where the issue is and we will provide more updates as soon as they become available.

Thank you for your continued patience.

Membee Customer Support Team

Hi everyone,

Our data center has confirmed that it is a network service disruption and are working with the major internet providers to determine the origin and to resolve it. We will keep you updated.

Thanks for your patience.

Membee Customer Service Team

Hi everyone,

The issue has been identified as upstream from the Internet, and likely a denial of service attack that is happening before you reach Membee. Our data center is well aware and is actively working on the issue to identify the source of the attack, and resume services as soon as possible. They have promised us an update within the next 30 minutes and we will pass that update along.

Membee Customer Service Team

Hi Everyone,

This morning at 11:30 AM EST, Membee’s hosting provider is currently experiencing a service interruption.  This effects all current services within Membee.  Support teams are engaged to restore services as quickly as possible.

We will post an update once we have more information available.

Thank you for your patience,

Membee Customer Service Team

The report service is up and running. This morning, there was an issue that caused a long line up, your report was queued and waiting for it’s turn to be run, but it was taking far more time then it normally would. The service up and running is clearing out the backlog in the queue at the moment. We appreciate your patience with the reports and they will complete if they are sitting in the queue, it just needs a bit of time to clear.

If you ran into an error running a report, our monitoring service has notified us and we’re on it. We are investigating the errors and please check here for updates before re-running the report.

We sincerely thank you for your patience and we apologize for the inconvenience.

Membee Customer Service Team