Hi everyone,

The issue has been identified as upstream from the Internet, and likely a denial of service attack that is happening before you reach Membee. Our data center is well aware and is actively working on the issue to identify the source of the attack, and resume services as soon as possible. They have promised us an update within the next 30 minutes and we will pass that update along.

Membee Customer Service Team

Hi Everyone,

This morning at 11:30 AM EST, Membee’s hosting provider is currently experiencing a service interruption.  This effects all current services within Membee.  Support teams are engaged to restore services as quickly as possible.

We will post an update once we have more information available.

Thank you for your patience,

Membee Customer Service Team

The report service is up and running. This morning, there was an issue that caused a long line up, your report was queued and waiting for it’s turn to be run, but it was taking far more time then it normally would. The service up and running is clearing out the backlog in the queue at the moment. We appreciate your patience with the reports and they will complete if they are sitting in the queue, it just needs a bit of time to clear.

If you ran into an error running a report, our monitoring service has notified us and we’re on it. We are investigating the errors and please check here for updates before re-running the report.

We sincerely thank you for your patience and we apologize for the inconvenience.

Membee Customer Service Team

Hi everyone,

The services are up and running again. We will continue to monitor everything here.

If you encounter any issues with accessing Membee, please email us at support@membee.com

We will post an update here once there is more information available.

Thank you for your patience,

Membee Customer Service Team

Hi Everyone,

Today at 2:30pm MST, Membee’s hosting provider is experiencing a service interruption that is affecting all current services within Membee.  We are working as with the provider’s support team to restore services as quickly as possible.

We will post an update once we have more information available.

Thank you for your patience,

Membee Customer Service Team

Hi Everyone,

The services are back up and we are continuing to monitor everything here. If you encounter any issues with accessing Membee, please email us at support@membee.com

We’ll post an update here once more information regarding the interruption is available.

Thanks,

Membee Customer Service Team

Hi Everyone,

This morning at 11:15 AM MST, Membee’s hosting provider is currently experiencing a service interruption.  This effects all current services within Membee.  Support teams are engaged to restore services as quickly as possible.

We will post an update once we have more information available.

Thank you for your patience,

Membee Customer Service Team

On an average day (measured January 1, 2015 to April 30, 2015), Membee processes as many as 1,265 reports and exports per day and on average, each of those processes takes a meager 18.29 seconds to complete. That’s really fast!

The thing about data services that do a lot of “heavy lifting” such as Membee’s Reports & Exports services is that great performance can slide to irritatingly slow performance rather quickly. And when this happens, you have scramble.

Scrambling disrupts the hive so in the wee hours of Sunday, May 3rd, we basically doubled the capacity of the Reports & Exports service to avoid any sort of a slow down and to add some capacity for some Membee enhancements we have in the development pipe.

We’re just keeping you in the loop!

Hi Everyone,

Sometimes things can be too new. While the massive upgrade to Membee’s server infrastructure went off without a hitch this past weekend, it appears the normal updates to Microsoft’s Windows Server 2012 has introduced a minor issue. It looks like a required update from Microsoft to address a potential security vulnerability in the Windows Server 2012 operating system may prevent users from connecting with their copy of Membee if they are using the Google Chrome browser. Not all users accessing their copy of Membee using Chrome are affected. Weird.

Thankfully, Microsoft has re-released the update and we will be applying it to Membee’s web servers early on the morning December 10. At 5:15 AM EST (UTC -5), we will stop traffic to Membee and trigger a reboot of the web servers so the update can take effect.

The whole process will be done inside of 2 minutes.

We’ll then test Membee in Chrome and hopefully that addresses the issue for Membee users who like to use Chrome.

Follow the link below if you’re interested in the back story on this Microsoft update:

https://support2.microsoft.com/kb/2992611/en-us

Thanks,

Membee Customer Service Team