Hi Everyone,

Access to Membee’s outward facing services have been restored so visitors to your site looking to join, renew, register for an event, etc. can now do so. Login access to the back end to your copy of Membee has also been restored so all aspects of Membee are back up and running.

We’re not done on this issue quite yet as the focus now shifts to determining exactly how access to Membee was lost and then taking the necessary steps to prevent a future occurrence of this issue.

We are still watching it like a hawk and can’t rule a temporary interruption over the next few hours but as things stand right now, everything looks like it has returned to normal.

Thanks for your patience!

Membee Customer Service Team

Hi Everyone,

Membee’s monitoring system just picked up an issue that is preventing some users form accessing their copy of Membee. We’re looking into it and will report back when we know more.

Thanks,

Membee Customer Service Team

Hi Everyone,

You might have noticed in the news that a global cyber attack labelled “WannaCry” or ‘WannaCrypt’, infecting 300,000+ computers across 150 countries with ransomware. The purpose of ransomware attacks are to extort payment from individuals who click a link and in doing so, release the ransomeware onto their machine. This malicious software encrypts their data and requires a payment in order to “unlock” the machine.

While individual people and their machines are the target of such attacks, out of an abundance of caution, we are applying the Microsoft MS17-010 patch to Membee’s primary servers. The patch will be applied May 17, 2017 between 12:00 AM EDT (UTC -4) and 4:30 AM EDT. At some point during this time, Membee may be offline completely for a few minutes as systems refresh with the updates.

We will be monitoring this process and we will give Membee a thorough once over when the updates are finished.

References:

US DHS Statement
Microsoft MS17-010 Patch

Thanks,

Membee Customer Service Team

Hi Everyone,

Membee’s primary servers will be receiving routine operating system updates this coming Sunday, February 19th between 5 AM EST (UTC -5) and 6 AM EST. During this hour Membee will be available at a diminished capacity and at some point during the hour, Membee may be offline completely for about a minute as systems fresh with the updates.

We will be monitoring this process and we will give Membee a thorough once over when the updates are finished.

Thanks,

Membee Customer Service Team

Our Help Desk seems to be accessible now but we will be continuing to monitor it for any disruptions in service.

We will make another post once we are sure that Zendesk’s services have returned to normal.

Thanks,

Membee Customer Service Team

It looks like Membee’s Help Desk is currently inaccessible. Our Help Desk provider, Zendesk is on it.

We’re working with Zendesk and they are trying to determine what the issue is and as soon as they have an update, we’ll let you know.

In the meantime, you can still contact us at support@membee.com.

Thanks,

Membee Customer Service Team

Hi Everyone,

Membee’s primary servers will be receiving routine operating system updates this coming Sunday, November 6 between 3 AM EST (UTC -5) and 4 AM EST. During this hour Membee will be available at a diminished capacity and at some point during the hour, Membee may be offline completely for about a minute as systems fresh with the updates.

We will be monitoring this process and we will give Membee a thorough once over when the updates are finished.

Thanks,

Membee Customer Service Team

We just got the “all clear” from Zendesk that they found and resolved the issue and Membee’s Help Desk has returned to normal operation.

If you encounter any trouble accessing our Help Desk, please let us know by emailing us at support@membee.com.

Thanks for your patience!

Membee Customer Service Team

It looks like Membee’s Help Desk is currently inaccessible. Our Help Desk provider, Zendesk is on it.

We’re working with Zendesk and they have determined that the issue is upstream from them and is a DNS issue. As a result, the Help Desk is functioning but you just can’t get to it. They are working on this and as soon as they have an update, we’ll let you know.

In the meantime, you can still contact us at support@membee.com.

Thanks,

Membee Customer Service Team

Hi Everyone,

As of 7:10 PM MDT, Membee’s data center reported that the entire system has returned to normal. Like most nasty technical issues, once discovered, it took all of 5 minutes to correct. Our testing is still ongoing to make sure everything is okay and remains so.

If you encounter an issue whatsoever, please let us know right away at support@membee.com.

A detailed postmortem will be undertaken to insure that issue today is not encountered again. A meeting with the data center team has already be scheduled.

Once again, we appreciate your patience and we are amazed at the many, many messages of support we received throughout this tough issue. You guys are amazing!

Thanks,

Membee Customer Service Team