We’ve identified an issue stemming from our data center, Pivotree, and we’re working with their team to get this resolved as soon as possible.

We’ll continue to post updates as they become available.

Thank you,
Membee Client Services

We’re aware of an error that occurs when logging into Membee. We are currently investigating to pinpoint and resolve this issue.

We will continue to provide updates here.

Thank you,
Membee Client Services

Hi Membee Users,

We are pleased to inform you that Google Chrome has officially released a new update (Version 108.0.5359.99) that has resolved the widespread dropdown field issues.

If your members report issues regarding the dropdown in Chrome, please encourage them to update their Google Chrome to the latest version to resolve the issue and proceed.

As Microsoft Edge uses the same source code as Google Chrome, a new version of Edge with the updates will likely be imminent.

If you have any questions, don’t hesitate to contact us at support@membee.com.

Thank you again for your patience.

Membee Client Services

Hi everyone,

Google Chrome has identified the issue with the dropdown fields within iFrames using Version 108.0.5359.95. Their team is working diligently to develop a fix and is undergoing their testing process.

We hope to hear an update within the next 24 hours and will continue to keep you updated at membeestatus.com.

Thank you,

Membee Client Services

Our Help Desk Provider, Zendesk, resolved the disruption issue and Membee’s Help Desk has returned to normal service levels.

If you encounter errors when navigating our help desk, please don’t hesitate to contact us at support@membee.com.

Thank you for your patience,

Membee Client Services Team

Our Help Desk Provider, Zendesk, is currently experiencing a service disruption that is affecting their services. As a result, Membee’s Help Desk is currently inaccessible.

We are working with Zendesk as they investigate this outage. As soon as we have an update, we will let you know.

You can still contact us with any questions at support@membee.com.

Thank you,

Membee Client Services Team

Hi Membee Users,

On Monday, March 14, 2022, Membee experienced a brief disruption and it has been resolved.

Our SSL Certificate was about to expire and there were a number of areas where an update was needed to ensure that connections would be made to our new certificate. However, we quickly identified that there was one area that was still connecting to the old certificate, which caused an error when trying to access Membee.

We promptly remedied the issue by updating and confirming that all areas of connections are made to the new certificate.

Please do not hesitate to contact our client services team if you continue to experience errors or issues.

Membee Client Services

Hi Membee Users,

This issue seems to be resolved.

In working with the data center team as well external resources brought to assess and solve the situation, the root case was traced to one thing – database connections.

The symptoms that everyone was encountering were that Membee would run just fine one minute and the next thing you tried to do would not work. The underlying reason is that each of those tasks typically required a connection to your database and there was unreliability in establishing those connections. Very frustrating.

Changes were undertaken on two levels, first of all at the network level and in Membee itself. The purpose of these changes were to establish a fundamentally different methodology to establish these database connections. These changes were initially tested and then rolled out.

For the past 90 minutes, we have been monitoring both Membee’s performance as well as watching for the telltale errors that pointed earlier to this database connection issue. No issues have been discovered since the changes detailed above were put in place.

While our confidence grows in the solution that has been deployed, we continue to monitor both the hardware environment as well as Membee itself for any anomalies. Should you encounter any issue whatsoever, please contact us immediately at support@membee.com.

We know that you rely on Membee and in the course of solving this immediate issue, other tangible changes were identified that will strengthen Membee and the environment it operates within even further. Preliminary work within then data center has already begun on this front.

Thank you for all your patience and understanding during this time and we deeply apologize for the disruptions

Membee Client Services

Hi Membee Users,

We are continuing to work with our data center provider, Pivotree. Our focus right now is making sure that Membee remains stable and that all aspects of the application are online and also stable.

We will continue to provide updates here.

Thank you for all your patience during this time and we deeply apologize for the disruptions

Membee Client Services

Hi Membee Users,

Following the change with Pivotree implemented this morning, we continue to experience an issue affecting the ability to run reports in Membee.

We’re continue to work directly with Pivotree’s experts and will continue to provide updates here.

Thank you for all your patience during this time and we deeply apologize for the disruptions

Membee Client Services