Membee Service Disruption Resolved

Hello Membee Users,

Membee’s service levels have returned to normal. We have monitored Membee’s service disruption very closely and no further interruptions were detected.

UPDATE: JANUARY 24, 2020

Our data center was able to identify the root cause of the issue.

The data center has identified that the issue they experienced was the result of an IP block from their DDoS (distributed denial-of-service) appliance due to a number of exploit attempts from an IP. They have implemented a permanent resolution for this issue.

Thank you for your patience!

Membee Customer Service Team

Service Disruption in Membee

Hello Membee Users,

We are aware of an issue that is currently causing a disruption to Membee’s services and the team at our data center is working to resolve it.

Any updates will be posted here in Membee Status once more is known.

Thanks for your patience!

Membee Customer Service Team

Membee Service Disruption

Hello everyone,

We are aware of an issue that is currently causing a disruption to Membee’s services and the team at our data center is working to resolve it.

Any updates will be posted here in Membee Status once more is known.

Thanks for your patience!

Membee Customer Service Team

Membee’s Help Desk is Experiencing Issues

Our Help Desk Provider, Zendesk, is currently experiencing an outage that is impacting many of their services. As a result, Membee’s Help Desk is currently inaccessible.

We are working with Zendesk as they investigate this outage. As soon as we have an update, we will let you know.

In the meantime, you can still contact us with any questions at support@membee.com.

Thank you,

Membee Customer Service Team

Resolved Disruption Services

Hello, Fellow Bees!

We’d like to inform you that the disruption issue has now been identified and access to Membee has now been restored!

The new encryption protocols were installed to further protect member data and they were deployed unexpectedly before the servers were updated to accommodate it. Everything is now compatible and Membee has returned to its normal status.

Thank you to all our Membee users for being patient during this time.

Membee Customer Service Team