Hi Membee Users,

As we noted in our last post, after working with the experts at our data center, Pivotree, several attempts at a resolution have significantly diminished the disruptions. However, we have identified an issue that affects the ability to run reports in Membee.

We are currently testing a solution and plan to implement a change with Pivotree in the early morning hours of Sunday, October 31. If all goes well, we will be bringing reports back online at that time after which we will conduct a number of tests to determine if the update has resolved the issue. Following this update we will provide information here and, of course, will continue to monitor the issue.

Thank you for all your patience during this time. Do not hesitate to let us know at support@membee.com if you have any questions.

Membee Client Services

Hi Membee Users,

After working with the experts at our data center, Pivotree, several attempts at a resolution have significantly diminished the disruptions, but we remain hyper-vigilant and will continue to monitor the issue.

We continue to keep the issue open with Pivotree to identify the cause of the root issue to prevent the issue from repeating.

Thank you for all your patience during this time. Do not hesitate to let us know at support@membee.com if you experience any issues.

Membee Client Services

Hi Membee Users,

We continue to experience intermittent service disruptions and continue to work directly with Pivotree’s experts.

Thank you for your patience

Membee Client Services

Hi Membee Users,

The intermittent disruption continues at this time while we are working directly with Pivotree’s experts, diving deeper into the potential causes of this issue.

We will continue to frequently post updates to keep all our users posted on our progress.

Thank you for your patience

Membee Client Services

Hi Membee Users,

We continue to experience intermittent service disruptions after several potential updates to attempt to resolve the issue. We will continue to attempt other potential options with Pivotree.

This is a critical issue and our full focus is on resolving this.

We’ll continue to post updates here and we deeply apologize for the disruptions.

Membee Client Services

Hi Membee Users,

The issue has been further escalated and experts are involved at Pivotree, our data center. We are trying different solutions to resolve the underlying issue.

Thank you for your persistence and for understanding.

Membee Client Services

Hi Membee Users,

This has been a critical issue for us and our entire team has been working with the management company at Pivotree (the data center provider that hosts our data) since the disruptions began.

The issue is extremely obscure and external expertise has been brought in to try and identify the underlying issue.

We’re continuing to work with the support team at Pivotream to resolve this as quickly as possible. As I mentioned above, this is a critical issue for us and our full focus is on resolving this.

We’ll continue to post updates here and we deeply apologize for the disruptions.

Membee Client Services

Hi Membee Users,

This issue is extremely obscure. External expertise has been brought to try and identify the core underlying issue.

We are about to try something in an attempt to resolve the underlying core issue. As a result, Membee will be offline for a couple of minutes.

Thank you for your patience.

Membee Client Services

Hi Membee Users,

Thank you for your continued patience.

Membee is currently experiencing an intermittent disruption in services. We are diligently working with our data center, Pivotree, to resolve this urgently.

Again, we apologize for any inconvenience and we value your patience & understanding.

Membee Client Services.

Hi Membee Users,

It looks like the disruption has been resolved but we will continue to monitor and work with our data center to resolve the root cause of the issue for a permanent solution.

We apologize for any inconvenience and thank you for your patience.

Membee Client Services