Hi Everyone,

It’s Spring time and along with that, comes a little sprucing up and that goes for Membee’s data center as well. We’re doing some regular server maintenance by applying operating system and driver updates to the servers. These updates will require the servers to be restarted and as a result we are establishing a maintenance window on Sunday, May 1 from 7 – 8 AM Eastern Daylight Time (UTC -4).

During this hour, access to Membee may be intermittent as the servers restart. We’ll do some testing to make sure Membee is happy when the restarts are completed.

Hi Everyone,

Just a quick update to let you know that the power contingency tests in the Membee data center this past Saturday (April 9) were successful and the backup power systems kicked in as advertised when the external utility was disengaged. As anticipated, there was no interruption of service during the exercise. It’s good to know that this is working!

The whole exercise got us thinking so we all went home and pushed the “test” button on our smoke detectors. Have you checked yours lately?

Hi Everyone,

Just a quick note to let you know that on Saturday, April 9 2011, Membee’s data center will be conducting its annual power contingency exercise. What that means in a language we all understand is that there will be a coordinated shutdown of the external power to the data center from the power utility to test the data center’s processes which automatically fire up its power generators.

Since the entire facility actually runs on batteries 24X7X365, the loss of external power will not affect any servers or data but will allow for the testing of the processes that start the generators.

The data center will be fully staffed during the test and we’ll be monitoring Membee just because we’re paranoid. 😉

1:45 PM EDT – Resolved! – details on the exact cause of the issue has yet to be released. We have been assured that a full post mortem will be done by the vendors involved so that such an incident can be avoided in the future. Thanks again for your patience!

12:08 PM EDT – the update from the data center is that the issue has been traced to a second vendor who is working fervishly on the issue.

Membee’s data center team is fully engaged and working with a infrastructure vendor to solve an issue that is upstream from Membee. Membee is fully operational but may be slow until this is resolved.

We expect another update by Noon Eastern time.

Thanks for your patience!

Membee Support

Membee’s offices will be closed on December 27, 28, 31, and January 3 in observance of the holiday season. Limited services will be available on December 29 and 30. As usual, we will continue to monitor all systems 24 X 7 X 365.

Happy Holidays to all from the entire team at Membee!

A new build of Membee has been tested and posted to the production servers. There are three major new features added in this build that have been much anticipated by Membee users. Highlights include:

• Define and save Export definitions to control which columns (fields) of information are exported in any report CSV file.
• Enhanced control over what Membee does when you delete an organization, person, employee, or a rep.
• More quick emailing and new quick printing features on the Financials tab
  • A Quick Print button for Current Invoices on the Financial Tab
  • A Quick Print and a Quick Email button for invoices listed in Transaction History on the Financials tab

For complete details, please review http://membee.zendesk.com/entries/230040-release-notes-for-membee-production-build-07-31-10.

Membee’s offices will be closed on Monday, August 2, 201Moin observance of a local holiday. As usual, we will continue to monitor all systems 24 X 7 X 365. We hope you have a great long weekend! We’ll be back to regular office hours on Tuesday, August 3, 2010.  Visit www.membeestatus.com for the latest technical updates about Membee.

Membee’s offices will be closed on Thursday, July 1 in observance of the Canada Day holiday. As usual, we will continue to monitor all systems 24 X 7 X 365. We hope you have a great long weekend! We’ll be back to regular office hours on Friday, July 2, 2010.  Visit www.membeestatus.com for the latest technical updates about Membee.

Membee will be completing some minor upgrades to our server environment very early Wednesday morning (June 2, 2010), starting at 12:00 midnight ET (04:00 UTC).  We do not expect that customers will experience significant downtime, but there is a possibility that some services may be off-line momentarily as a result of the upgrades.  We will be monitoring all systems carefully throughout the upgrades.