Hello Membee Users,
Access to
Thanks for your patience!
Membee Customer Service Team
Author Archives: Membee Support
Membee Service Disruption
Hello everyone,
We are aware of an issue that is currently causing a disruption to Membee’s services and the team at our data center is working to resolve it.
Any updates will be posted here in Membee Status once more is known.
Thanks for your patience!
Membee Customer Service Team
Membee’s Office Will Be Closed on Monday, November 11th, 2019 For Remembrance Day
Membee’s office will be closed and our team of bees will be out of the hive on Monday, November 11th, 2019, for Remembrance Day. Our team will return to regular office hours on Tuesday, November 12th, 2019!
The Data Center Will Continue To Be Monitored
As usual, we will continue to monitor all systems 24 X 7 X 365 to ensure that our servers remain active so that you can continue to use Membee with no issues! If any issues arise, we will keep you posted here for the latest technical updates about Membee.
You Can Keep Sending Support Tickets
Just because we’ll be gone from the Hive doesn’t mean you can’t send any support tickets! On Monday, November 11th, 2019, Live Chat Support will be closed for the day, but you can continue to send in your support tickets via support@membee.com or by following these steps on how to how to submit a ticket:
Click here to learn how to send in a support ticket
Support Ticket Response Times
Please be advised that you may experience a small delay in response time as we return on Tuesday, November 12th, 2019.
Membee’s Latest Buzz of the Hive
See the latest information and buzz of the hive about Membee’s features or stories by visiting blog.membee.com!
Help Desk Is Back to Normal
Zendesk has found and resolved the issue and Membee’s Help Desk has returned to normal operation.
If you encounter any trouble accessing our Help Desk, please let us know by emailing us at support@membee.com.
Thanks for your patience!
Membee Customer Service Team
Membee’s Help Desk is Experiencing Issues
Our Help Desk Provider, Zendesk, is currently experiencing an outage that is impacting many of their services. As a result, Membee’s Help Desk is currently inaccessible.
We are working with Zendesk as they investigate this outage. As soon as we have an update, we will let you know.
In the meantime, you can still contact us with any questions at support@membee.com.
Thank you,
Membee Customer Service Team
Resolved Disruption Services
Hello, Fellow Bees!
We’d like to inform you that the disruption issue has now been identified and access to Membee has now been restored!
The new encryption protocols were installed to further protect member data and they were deployed unexpectedly before the servers were updated to accommodate it. Everything is now compatible and Membee has returned to its normal status.
Thank you to all our Membee users for being patient during this time.
Membee Customer Service Team
Membee Disruption Update
Hello Membee Users,
As the disruption issue continues to persist, we are working diligently and urgently with our data center to resolve this issue.
Thank you for your patience during this time!
Membee Customer Service Team
Membee Disruption Issue
Hi Everyone,
We are aware of an issue that is currently causing disruption to Membee’s services and the team at our data center is currently working to resolve it.
Any updates will be posted here in Membee Status once more information is known.
Thank you for your patience!
Membee Customer Service Team
Membee’s Office Will Be Closed on Monday, September 2nd, 2019 for Labour Day
Membee’s office will be closed and our team of bees will be out of the hive on Monday, September 2nd, 2019, for Labour Day – just one last BBQ before the summer ends! Our team will return to regular office hours on Tuesday, September 3rd, 2019!
The Data Center Will Continue To Be Monitored
As usual, we will continue to monitor all systems 24 X 7 X 365 to ensure that our servers remain active so that you can continue to use Membee with no issues! If any issues arise, we will provide the latest technical updates right here on membeestatus.com.
You Can Keep Sending Support Tickets
Just because we’ll be gone from the Hive doesn’t mean you can’t send any support tickets! On Monday, September 2nd, 2019, Live Chat Support will be closed for the day, but you can continue to send in your support tickets via support@membee.com or by following these steps on how to how to submit a ticket:
Click here to learn how to send in a support ticket
Support Ticket Response Times
Please be advised that you may experience a small delay in response time as we return on Tuesday, September 3rd, 2019.
Membee’s Latest Buzz of the Hive
See the latest information and buzz of the hive about Membee’s features or stories by visiting blog.membee.com!
Have a Bee-utiful Weekend!
Membee’s Office Will Be Closed on Monday, August 5, 2019
Membee’s office will be closed and our team of bees will be out of the hive on Monday, August 5, 2019, for Civic Holiday! Our team will return to regular office hours on Tuesday, August 6, 2019!
The Data Center Will Continue To Be Monitored
As usual, we will continue to monitor all systems 24 X 7 X 365 to ensure that our servers remain active so that you can continue to use Membee with no issues! If any issues arise, we will provide the latest technical updates right here on membeestatus.com.
You Can Keep Sending Support Tickets
On Monday, August 5, 2019, Live Chat Support will be closed for the day, but you can continue to send in your support tickets via support@membee.com or by following these steps on how to how to submit a ticket:
Click here to learn how to send in a support ticket
Support Ticket Response Times
All support tickets are responded in the order that they are submitted. Please be advised that you may experience a small delay in response time as we return on Tuesday, August 6, 2019.