Hi Everyone,
We received a recent update. The issue has been narrowed to a specific network vendor. They are currently working on resolving the issue. Often one of the biggest challenges is identifying where the issue is and we will provide more updates as soon as they become available.
Thank you for your continued patience.
Membee Customer Support Team
Hi everyone,
Our data center has confirmed that it is a network service disruption and are working with the major internet providers to determine the origin and to resolve it. We will keep you updated.
Thanks for your patience.
Membee Customer Service Team
Hi everyone,
The issue has been identified as upstream from the Internet, and likely a denial of service attack that is happening before you reach Membee. Our data center is well aware and is actively working on the issue to identify the source of the attack, and resume services as soon as possible. They have promised us an update within the next 30 minutes and we will pass that update along.
Membee Customer Service Team
Hi Everyone,
This morning at 11:30 AM EST, Membee’s hosting provider is currently experiencing a service interruption. This effects all current services within Membee. Support teams are engaged to restore services as quickly as possible.
We will post an update once we have more information available.
Thank you for your patience,
Membee Customer Service Team
Hi everyone,
The services are back up and running. We will continue to monitor everything here at Membee.
If you encounter any issues with accessing Membee, please email us at support@membee.com
Once there is more information available, we will post an update here
We apologize for any inconvenience this may cause you and we thank you for your patience.
Membee Customer Service Team
Hi Everyone,
Today at 2:30pm MST, Membee’s hosting provider is experiencing a service interruption that is affecting all current services within Membee. We are working as with the provider’s support team to restore services as quickly as possible.
We will post an update once we have more information available.
Thank you for your patience,
Membee Customer Service Team
The report service is up and running. This morning, there was an issue that caused a long line up, your report was queued and waiting for it’s turn to be run, but it was taking far more time then it normally would. The service up and running is clearing out the backlog in the queue at the moment. We appreciate your patience with the reports and they will complete if they are sitting in the queue, it just needs a bit of time to clear.
If you ran into an error running a report, our monitoring service has notified us and we’re on it. We are investigating the errors and please check here for updates before re-running the report.
We sincerely thank you for your patience and we apologize for the inconvenience.
Membee Customer Service Team
We are continuing to investigate the issue of the report service running slower than normal. Reports appear to be running again and are catching up with the processing. We will continue to monitor the situation and will post an update when more information is available.
Thank you for your patience.
Membee’s monitoring services has reported that there is a slow down in the running of reports. We are working with our hosting provider in regards to the issue.
We will post an update once we have more information available.
Thank you for your patience,
Membee Customer Service Team
Good Morning Everyone,
As promised, we wanted to post some detail regarding the issues with our hosting provider that affected the services of Membee on Friday, July 3.
We are including the incident report provided to us by our hosting company, Tenzing for you below:
“Investigation of this incident has determined a major hardware failure on the primary firewall occurred which prevented the device from being restored.
The initial fail over to the secondary firewall did not perform as expected and over the course of this incident the secondary firewall stopped serving traffic multiple times until it was ultimately removed from its role as primary.
It was later determined that the secondary firewall was experiencing an unrelated hardware malfunction causing the device to periodically drop its routes. Each time, a restart was initiated to restore service. Analysis has led us to believe that this condition was present prior to the incident but went undetected by the firewall’s monitoring and diagnostic systems. It was not until traffic was routing through the device consistently over a period of time that the malfunction could be detected.
Both firewalls have been replaced and will be returned to our vendor for further analysis. High-availability of the network has been restored and the network is performing as expected.”
We have been monitoring our systems since the incident and are happy to report that everything is up and running as expected. We are always committed to ensuring that we can deliver worry-free performance to all our users and your members and we will continue to work with our partners to ensure that this is maintained.
You can find some great information on how we keep our systems up and running and your data safe by visiting us at http://membee.zendesk.com/entries/20982867
As always, we wanted to keep you in the “loop”.
Thank you,
Membee Customer Service Team